Tropical Smoothie Cafe — Restaurant in Columbus

I give them a two star rating because when I purchased a smoothie on today 02/21/21 the Team that was working during the 11:10am shift did not greet me as I stood at the counter waiting to tell them my name for the mobile order I placed the particular worker at the register simply looked away then decided to finally say how can I help you and not in a welcoming way at all she then hands me my drink with no straw which I come all the time to this whittlessey location (only one in cols.,ga) and they always are sure to hand you a straw with your drink but this did not occur I had to grab my own straw and also question if my drink was the one I ordered as it is usually marked with the type it is (unless this has changed) this is not my first bad experience as far as customer service with this location because I also experienced twice the incorrect smoothies in which were made watered down and just didn’t taste consistent to what they usually were so this is strike three and I decided to voice my opinion of the service given because I do enjoy the smoothies but the service can be done better simple as that I mean it’s not hard to simply say ‘hi mam’ I’ll be with you in a second not just ignore the customer then when you decide to work to come say how can I help. So overall review is you will have a great meal and smoothie only if a experienced team is on...

The best smoothie on Earth from the best smoothie place on Earth..... 09/29/2025 Monday I still love their smoothies it's sad that the young people seems to care less and less about good customer service the young man came to his register and still there looking at me so I greeted him and asked him for the smoothie that I wanted the only thing he said was is that it I said yes that's it he seemed as if he didn't want to be there didn't want to be bothered to care less if you see another smoothie in his life just had no passion you know Drive not for his job anyway this is happening more and more with our Young Generation it's kind of hard to get used to rude customer service because of their minds they don't think they're being rude they're just doing their job why should they go above and beyond by saying hello thank you for coming in how may I help you may I take your order please have a nice day or anything like that but Tropical Smoothie does make a hell...

It's 6pm. As a smoothie cafe, how in the HELL have you run out of cups???? Really? UPDATE 2/17/24: Glitch in app, for some reason my order didn't go thru but my son's did. A female with long burgundy colored braids wrote down my order from my phone & took it to the back. I heard a female yell out: "Did she pay?" In the meantime, a family walks in and places their orders. A few minutes later, a 3rd female with headphones on comes from the back & hands the family a bag. After seeing the confusion & then delight on the family's faces as they started eating, I realized they were eating my food. The person who took my order comes out with part of their order and sees some of the family members eating my food. So, needless to say, I had to wait for my bowl to be redone all over again. I did get a "sorry bout that" as she was...