Georgesville Nissan — Local services in Columbus

Beware - Elder Exploitation Alert! My elderly mother was pressured, rushed, & misled at dealership, wasn’t even offered a test drive until after signing paperwork. Dealership refused outside financing, claiming they “work with Huntington,” and won’t provide copy of her recorded conversation without an attorney. This is predatory, unfair, and elder financial exploitation in action.If you care about your elderly family members, do NOT send them here alone!

10/23/25, further detail in response to Owner’s post.

I went to buy a car and something didn’t feel right,” my 87-year-old mother explained. When she purchased her vehicle, her paperwork showed a total of $44,000, though she distinctly remembered the quoted price was $42,000. She did not see the final total clearly before signing; the documents were immediately folded, placed in an envelope, and handed to her.

When she returned to the dealership on 10/21/25, she was first approached by her original salesman, Nick, who confirmed that the price she remembered — $42,000 — was correct, and that the $44,000 on the paperwork was incorrect.

Nick then escorted her to the finance consultant, Justin, who prepared her purchase paperwork. Without acknowledging the documented $2,000 overcharge, he said they would “make it right,” offering 8 years of oil changes worth less than $700. My mother chuckled, reminding him she is 87 and would rather receive the $2,000 refund than oil changes she may never live to use. She repeated this request multiple times.

Justin promised to follow up the next day. Later that evening, he left a voicemail asking her to call back. The following day, she called multiple times — each time he was “busy” — and on the third call, when she asked to speak to someone else, he answered, dismissed her, and said:

“There’s nothing we can do for you. If you need anything else, have your attorney call.” Then he hung up.

She was shocked and saddened — treated exactly the way I was treated the day before. It was dismissive, rude, and deeply unprofessional. All she wants is the $2,000 overcharge corrected, yet the dealership refuses. If the recording of that call exists, it will clearly show how unprofessional and dismissive they were.

This is not just poor customer service — it is elder financial exploitation and deceptive sales practices, and it deserves public...

“I went to buy a car and something didn’t feel right,” my 87-year-old mother explained. When she purchased her vehicle, her paperwork showed a total of $44,000, though she distinctly remembered the quoted price was $42,000. She did not see the final total clearly before signing; the documents were immediately folded, placed in an envelope, and handed to her.

When she returned to the dealership on 10/21/25 to obtain the vehicles manual that they failed to provide at purchase, she was first approached by her original salesman, Nick, who confirmed that the price she remembered — $42,000 — was correct, and that the $44,000 on the paperwork was incorrect.

Nick then escorted her to the finance consultant, Justin, who prepared her purchase paperwork. Without acknowledging the documented $2,000 overcharge, he said they would “make it right,” offering 8 years of oil changes worth less than $700. My mother chuckled, reminding him she is 87 and would rather receive the $2,000 refund than oil changes she may never live to use. She repeated this request multiple times.

Justin promised to follow up the next day. Later that evening, he left a voicemail asking her to call back. The following day, she called multiple times — each time he was “busy” — and on the third call, when she asked to speak to someone else, he answered, dismissed her, and said:

“There’s nothing we can do for you. If you need anything else, have your attorney call.”

Then he hung up on her as she was talking.

She was shocked and saddened — treated exactly the way I was treated the day before. It was dismissive, rude, and deeply unprofessional. All she wants is the $2,000 overcharge corrected, yet the dealership refuses. If the recording of that call exists, it will clearly show how unprofessional and dismissive they were.

This is not just poor customer service — it is elder financial exploitation and deceptive sales practices, and it deserves public...

Let me first by start saying that I have purchased two vehicles from this location. It’s not what it used to be.

I have been a loyal customer to the dealership since 2016, At the very least. I have always respected the service department, even after one of my favorite service members left and went to another dealership. I purchased a truck from them, it wasn’t until I purchased my daughters car from them did I have issues. I come from an auto finance professional background, and the deal for my daughter’s car was mishandled so bad. I should have hung it up after that deal but I figured I would give them a second chance to make things right. For the last six years or more I have been taking our vehicles to Georgesville Nissan for oil changes because I thought they were doing everything they said that they were doing on that inspection. I had no reason up until now to never ever return

On my vehicle, they said they were checking the air filter, I am so glad I had a friend of mine who is an ASE mechanic pull my air filter. I have had several issues with my car that nobody could explain. I took my car to another mechanic. I spent $1500. The problem still wasn’t fixed lo and behold pull the air filter and this is what I found. See picture below on every oil change they were checking the air filter - what’s the excuse? The damage that it caused to my car is irreversible.

And then let’s talk about my daughter’s car that we purchased through there telling her that she needed to get her brakes done right away that her brakes needed replaced. That was an upsell for them didn’t need replaced nothing like putting in 19-year-old daughter in a panic- to make a profit I’m ashamed of you and I will not give you a third chance to what ?? You had a first chance to make a good impression, you had a second chance to get it right and look at the picture below. Did you...