Outpatient Care Center — Local services in Columbus

The people at the front desk and the people that checked my husband and daughter in today were very rude. They did not even act like this was a children’s hospital. The person who administered the eye drops was rough with my 12 year old daughter but once she noticed the dirty look my husband was giving her she tried to joke around. They asked questions so coldly and just moved onto the next. There was no personable interactions… but once the DOCTOR and the students came in, EVERYTHING changed. The doctor and everyone was super friendly and that redeemed most of the experience. The original people who asked my daughter questions and administered the eye drops suddenly became nicer. Those people never even explained any of the things they were doing or going to do to her (like the eye drops) but the doctor was great because she explained everything and talked to her the entire time.

So thank you to the doctor who made my daughter feel better about a serious test that may show a...

We had a CENTRAL SCHEDULING REP by the name of ERICA (I don’t know her last name) AND SHE WAS SIMPLY WONDERFUL!! I think a lot of times we forget that kindness is FREE!! ERICA was patient, she was kind, she truly listened, and she worked expeditiously to solve the problem!! ERICA is truly and extraordinary person and asset to the CHILDRENS HOSPITAL FAMILY!!! It is people like ERICA that makes me believe that good people still exist and that there still is hope for us yet ❤️😏 Keep up the AMAZING WORK ERICA FROM CENTRAL SCHEDULING….. YOU are changing lives….. one call...

Hospital is simple to navigate. The staff are always kind and curious. The physicians are great with my daughter. In my opinion especially the audiology and eent department words can't describe the amount of gratitude I feel. The audiologists and surgeons are so good with my daughter, who not even a year old has had tubes in both ears and hearing aides fitted, ordered, and put to use within a week of the fitting. They really care for the children and...