Paul Mitchell The School Columbus — Local services in Columbus

I’m a WOC and I have thick long 3c/4a hair and came in for a straighten and cut after 2 years of growing out my hair from a big chop...for reference. Gonna try and be brief but detailed. Got here everyone was nice had a nice conversation with a lady while waiting...cool. Sat down Becky was nice washed my hair conditioned everything was cool...curls were pretty, hair hydrated. Then They had two girls on my head blow drying not untangling my hair properly hair was knotted only drying the top part of a section. Hair was extremely dry applying huge amount of heat leaving hair knotted and not even blown out straight ends not being combed through. I spoke up to tell them they were hurting me and my hair and I was VERY POLITE IM SO NICE KEEP IN MIND I WASNT BEING AGRESSIV OR RUDE AT ALL! They were cool about it at first idk. I wet my own hair and combed it through because of how knotted it was and was showing them what to do to make it easier on them and get a better result. Kristy, an Instructor, soon came up to me attacking me with policies passive aggressivley, ofc. I understand that I’m not supposed to touch my own hair okay got it good. Then she was telling me that I need to stop stopping the students and having them redo sections of my hair they know what to do. I don’t know what they expect me to do whilst they FRY my hair, knot it up, and rip me with a comb. Was I supposed to sit there be silent and let them continue to think they’re doing my hair the right way? Instructors walked by TWICE as they were blow drying my hair to a crisp at first also watching me wince every time they ran a comb through my hair and didn’t say anything nor intervene. So I told her I wasn’t gonna let them stand there messing up my hair, matching her passive aggressive tone, and she said something idk followed by “is this gonna be the right fit” BOYYYYY I...then I said that I was showing them how to do my grade of hair easier and effectively . Kristin then said “well we do curly hair all the time we have a certain method” and I then told her that there’s not one way to do curly hair there are multiple types of curly hair (translation in my head: obviously they haven’t been taught so what’s the problem with me intervening for them to gain experience? the method they were using clearly wasn’t working) anyway blah blah she left idk how the conversation ended I just said they need to come to u for questions she said she’ll be close by they eventually finished straightening...had to tell her how to straighten my hair too. Instructor came trimmed my hair herself. Got done. People working behind counter were nice but my mood was killed by then. I’m not upset with students but with Katy attacking me totally disregarding how my hair was ineffectively being handled and decided to come at me for making them redo certain sections that desperately NEEDED to be redone. She didn’t come at me with understanding or openness but with hostility and arrogance. Conclusion: Kristine was rude. WOC perceed with caution. I guess the experience would’ve went better if I had a specific person who knows how to do my grade of hair. End result was okay my hair smells a lil burnt tho but I’ll fix it up. Wash was wonderful tho! Oh I was there for like 4 hours. Edit: I just read more reviews and saw one from another woman of color who had the same problems I did with brittleness from impropper technqiues and etc, only she didn't speak up in order to save feelings which resulted in heat damage galore. I hope to have given the students who did my hair insight on black hair and how to manage it and hope to have inspired the instructors to run more courses on how to manage black hair...seeing as that is a key part when becoming a proper...

I wish I had never even went to this place. My first visit took all day for them to color and style my hair which is all natural. I scheduled my appt. early (9am) because I was leaving town for a reunion that only takes place every 4 yrs. I thought I would be done and gone by at least noon. Well 3pm came along and I was still there not even half way done. My hair ended up looking like something I just done in the comforts of my own home... Not pleased. About a week later I was contacted and asked how was my visit. I explained to him and he offered a complementary wash and style. Of course I accepted. The second visit she didn't put a color protecting in my hair before washing it so needless to say Bye Bye color. Then she started blow drying and flat ironing my hair. She left so many times to retrieve items she didn't have. Time is ticking. So as her day ended and I wasn't completed, another girl took over. She complained about how the previous girl was using a holding spray on my hair and should've been using a softner because my hair is natural and will hold on its own. I'm not a beautician or a hair person so I trusted her word since she is the one in school for it. Anyway, my hair turned out beautiful. The problem us after a couple of weeks I washed my hair and my natural state didn't return and my hair is VERY VERY damaged. It's been 4 months now and my hair is so damaged that I had to get it cut off and restart natural. I've been growing my hair for 2 yrs. and to have to start over is disappointing. I'm so...

I have been to this salon two times, and neither experience was very good. The students here are absolutely amazing . . . when it comes to hair that isn't natural thick and coarse hair like mine. The first experience was pretty bad, I had 3 students and an instructor blow drying my hair for hours just to have it shrink back up. One of those students were so amazing, I didn't want to hurt her feelings so I kept my mouth shut. In the end, she had to leave so 2 other students finished my hair, and it looked great.

My second experience wasn't the greatest either. The same student from the first experience was graduating and I was extremely exited to support her by visiting that day and giving her another chance to do my hair. I had so much confidence in her. But it took her like 30 minutes to blow dry my hair and it wasn't dry. Not to mention I could hear it ripping, and I just knew that I had to have heat damage when I looked at it in the mirror. It was brittle to the touch. By the end of the blow dry, I stopped her before she could flat iron it. I really tried, but I just couldn't be 100% honest with her about the blow drying process. It was the day she was graduating, and I definitely did not want to ruin her day whatsoever. I told her because I was afraid of the heat, and that I liked to wear my hair natural, and it was the truth. But those weren't the only reasons. In the end, she did this really cute afro updo with some bobby pins. But just be careful if you have thick...