Steps to Hope Thrift Barn — Local services in Columbus

Sadly, I will not be shopping at this store any longer. While I was a regular customer and spent a good deal of money here, my last two experiences have left me convinced to never again spend a penny here and encourage others to do the same. Understandably, the COVID restraints have been difficult for everyone. For those of us with disabilities who cannot wear masks, our lives can be scary and very small, so when we do go out, it is carefully and with a good deal of thought. Long before there ever was such a thing as COVID, I was in possession of at all times and even frequently wore on a lanyard a credit card sized card that reads "Brain Injury Card" which has on it information about my closed head injury (not visible to the eye). This card is full of information to assist someone who is attempting to assist me should I be in need to medical assistance due to a brain injury in which part of my brain actually descends out of my skull into my spinal cord. Again, this is not visible to the eye but it causes many physical difficulties at different times, one of which is related to breathing and respiration, heart rate, and the inability to have anything tied, banded, etc. around my head. When I went into the store, the cashier called out to me and barked out from behind the counter to me half way accross the store, "Ma'am, you need to have a mask on or you cannot come in." I turned to her and pointed out the information on the card I was wearing clipped onto my collar showing my disability and even my service dog information (although the dog was not with me at this time as she is not needed all the time). The cashier narrowed her eyes at me and pursed her lips and went back to the long line of customers waiting to check out. I was a bit embarrassed at having to show all of the customers my "disability" information as this gal shouted at me from behind the counter. I continued to shop. I was in the far corner of the store alone, and could not even see any other patrons although there were some within ear shot when I was approached, this time by the manager of the store who spat out, "You need to make good and sure you stay far away from other people!" I told her I was disabled and she snapped back, "What disability do you have? You do not look disabled." I realized my long hair was covering the card I was wearing around my neck. This gal walked off. I followed her to the front of the store to try to explain to her that it was not permissible for her under the ADA to ask people the nature of their disability, but the conversation deteriorated and I was unable to get any response from her besides her saying, "Fine, fine. That's fine" to everything I tried to say to her. Given that my specialization is criminal law, I thought I would try to assist her in understanding that her behavior, when acted against the wrong person, could make them vulnerable to a lawsuit should someone wish to pursue it, and that would be unfortunate for an agency that is trying to help families in a time of such dire need. I left that day humiliated, saddened and dismayed at the lack of regard for someone with a disability----I am almost 55 years old---I am not a young child cohorting around, disregarding everyone's safety. I was following the rules, identified myself with a physical actual LABEL so they would not even have to ASK me to put on a mask, had they taken the time to walk up to me instead of shout at me across the store in the first place, and I was still harassed. I expected better. I wear this ID tag in literally every store I go into and not a single place has questioned it--in fact they have thanked me for "proof" (i.e. that they did not have to ask me to put on a mask as I was clearly identified as someone who could not), thereby relieving them of the responsibility of having to have that uncomfortable exchange. I will never support this establishment again and I encourage my family, friends and clients to look for a charity to support that strives to treat everyone with dignity and respect, including...

First of all, let me say GOD bless Hospice for all the good work that they do. I used to love to support Hospice with my donations, shopping, and encouraging other to support them as well. NO MORE! They consistently keep raising their price to where their DONATED merchandise is more expensive than brand new or what you can get on Ebay or Amazon! Goodwill has long been known to be about the worst when it comes to being over priced and selling incomplete or damaged goods at inflated prices. Well, the crown now goes to Hospice. Whoever has started this price trend should honestly be fired. The word of mouth about any of the Hospice stores in Hendersonville, Forest City, landrum,etc is awful. Everyone is complaing. Case in point, Goodwill sells dvd season sets any where from $1.50 to $5. Hospice tried to charge me $17!!! Goodwill charges .50 to $2 for plush animals depending on size. Hospice charges over 4 times as much and sometimes higher. Goodwill charges $1.50 for a dvd. Hospice charges $2-$2.50 per disk. Everything that they sell is DONATED!!!!!!!!!!! SHAME SHAME SHAME on them. You don't support your good work by screwing over your customers. You ever wonder why your dvds are always there month after month? Because your prices are more than any other shop, thrift, pawn shop , and flea market. I even showed them at the Hendersonville store that they were selling homemade burned dvds. Even had a tacky homemade cover. Even stevie wonder could see they were burns. They refused to take them off the floor. WAY ILLEGAL!!!. They will change this once they read it it. Just a little tip, before I wrote this and Hospice goes scrambling to change it, ever wonder where all the donated BIBLES went to? Ever wonder why even though in the BIBLE belt and CHRISTians and seculars alike donating BIBLES all the time, oddly all the ones to Hospice never seem to make it to the shelf anymore. Ask some of the ex employees Not to mention the staff at the Landrum and Forest City are extremely rude when it comes to the LORD. Everytime I or my family come in, if we are wearing a cross or a shirt about GOD or JESUS, it never fails that we are ignored, given smirks, or dirty looks. We even go in testing them, trying to be as sweet as we can like the BIBLE says, same thing everytime. There is one lady at Landrum who isn't like that and I wish I knew her name to publically praise her. But everyone else, they are without a doubt rude. They know us to be CHRIStians so everytime we go, we get the looks. From now on, I will no longer be giving them my donations and I encourage others to find a local mom and pop and support them until Hospice stops over charging and mistreating the people who keep their...

If I could leave a - star review I would. I’ve never been a fan of this store, but my grandmother has wanted to go forever. We got there today and my 4 year old was about to potty on herself. We rushed to the restroom when we got in, to find a sign that said “no public restrooms”.... I’m not sure of the local laws, but The Restroom Access Act, AKA Ally’s Law, and the ADA typically require people to allow access to restroom facilities. I found my way to an employee, and told her my child was about to have an accident & she told me, “there is a bojangles down the road she can use.” COME ON, NOW!! This is a child!! Aside from that, she has potty issues... I shouldn’t have to explain that. By this time, she’s doing the potty dance, surely about to have an accident. I reiterated this, when she only gave me the same response. The manager (I am assuming) overheard and let us use the facility, but not without an attitude. I was appreciative, but my grandmother who had a hand full of items to purchase, put them all back and left empty-handed. We were both angry and my child was humiliated. What about children? And elderly with incontinence issues? And pregnancy women? And those with disabilities? This was totally...