Phone RepairZ — Local services in Commerce City

It took them weeks to get my screen and I had to contact them several times to remind them I was still waiting. Every time I contacted them they seemed as if I was annoying them and it was my fault they didn't have my screen. When they got it they told me to come back in 3hrs, 3hrs later they hadn't even started so they slapped it together as fast as they could causing the screen to not completely set inside the face. A day or so later I simply picked up my phone and where my thumb was the screen shifted, due to them not insetting the screen properly, and it cracked. When I showed it to them they said they said it was my problem and my fault so they wouldn't do anything for me even though they agreed that the screen was not completely set. They said I should have recognized their mistake and brought it back before the crack as if it's my job to find their mistake and I should know simply picking it up would crack it. I am currently looking for a different place to spend more money cause of their lazy work and bad attitudes. NEVER GO HERE THEY WILL WASTE YOUR TIME AND MONEY.

Interesting response, goes well with what I would expect from you. I did not "refuse" to pay the deposit. I told you that I did not have my wallet and you said you would order it anyway. Sounds like you lied about ordering it to begin with...My fault I imagine? I was yelled at after 2 weeks for not paying the deposit that was already told you had made the exception when I first ordered the part of which you had told me you ordered. I was never informed that you did not order the part until just now. When did you "try to contact" me? I never received any phone calls, texts, or voicemails about the phone so I am not sure what numbers you were calling but it was not mine and I did leave you my number so don't lie and say I didn't. The only truthful thing you have said so far was that I did in fact decline the first appointment, and set up another one for 11am when you opened on a different day. So I did not "randomly" show up, I had an appointment, did you forget. I did not expect you to fix it on the spot that would be unrealistic and not something I would expect. After you quoted me 2 - 3 hours because of the backlog I just left without expressing any frustration, I expected to have to wait. It is odd that I was very impatient, and "kept checking in every 30 minutes", you had my phone so how was I checking in? You did inform me about the warranty and what it covers however, you did not teach me how to look for mistakes your employees made that could void the warranty. If I am supposed to look for mistakes made by you then you need to explain what I should be looking for, especially if you are going to blame mistakes you make on your customers. After just a couple days that mistake you made caused damage to my phone when I simply picked it up using 2 fingers. Your manager agreed that the screen was not properly set and I should have recognized that mistake before it caused the damage. I did not "threaten" any review, this is the first time I have ever made a review and I did it spontaneously because I did not appreciate your customer service. I got the discount offer after arguing with your manager on the phone for about 10mins which was prior to me showing up and "threatening a bad review" which never happened so please stop lying. The discounted repair did not mitigate the issue, and I did not have my wallet again so I was not able to put down your deposit. I was not "furious", frustrated yes but not furious, and I did not '`storm out". Bottom line is your company lacks integrity, good core ethical values, and quality customer service. It is ultimately your loss because I am using my personal phone to scout for not only the company I work for but 3 others looking for a repair shop that could handle continuous repairs for several apple devices that need servicing on a...

In late June, I took my son Nintendo Switch Lite to this repair shop for a diagnostic examination due to its inability to charge or turn on. I had anticipated that the experts would promptly resolve the issue. The service center had provided a two-day diagnosis period and promised to provide a detailed explanation for the console’s malfunction. However, I received no response after the initial two days and had to contact them on the third day to inquire about the problem. The representative at the front desk was unable to provide a diagnostic report for the console’s non-operational state. She informed me that she would contact the technical support team with the necessary technical notes. The representative from the front desk promptly contacted me and, without opening the system, determined that the motherboard was faulty. They requested a replacement fee of $185.00, while a new Switch Lite was priced at $200.00. Upon receiving this information, I decided to pay the $40.00 diagnostic fee and proceed with self-diagnosis at home. Upon disassembling the console, I observed that it appeared to have been minimally modified. As I am somewhat proficient in electronics, I chose to clean the connections and thoroughly clean the console, as it had never been opened before. After the thorough cleaning, the console powered on, and all issues were resolved. It transpired that a simple cleaning was sufficient to rectify the problem, rather than the motherboard replacement that the service center had suggested. I was deeply disappointed by the lack of expertise and the unsatisfactory performance of the technical support team. Fortunately, the Switch has since operated without any further issues, and my son is extremely satisfied with the repair. Despite my initial expectation of seeking professional assistance, I was able to resolve the problem...

Yes the place does fix phones but they’ve hadn’t done it correctly. I fixed my iPhone 6s Plus screen there and after the home button fingerprint function didn’t work. Time passes by and I go and complain about the faulty fix to my phone. Then the guy (who wasn’t the original guy that fixed my phone) goes to tell me that he remembers my home button being broken once it was brought in which is completely false. And I ask them if a broken screen can lead to the fingerprint function not working and he didn’t answer my question and stared at me speechless. Then he goes on to claim that supposedly when I brought my broken iPhone to get the screen fixed that it had already had a second-hand screen on it which is humouriously ridiculous. Then inspects my phone and sees that the screws the bottoms of the phone aren’t screwed on. And prior to visit I didn’t know the screws weren’t there and they were the ones who had touched my phone in any manor to fix it. Long story short they accused me of having a faulty iPhone from the start to avoid having to repair...