Aaron's Rent To Own — Local services in Concord

If I could put zero stars I would. These guys are loan sharks fishing for money you do not owe them. I clearly did a cash and carry with a futon a few months ago, and all of a sudden they want to call me demanding more more from an alleged lease? I paid it off in cash in store and even carried it out in my own U-Haul afterwards. If there was this lease wouldn’t you have delivered it to me? The Store manager here is full of herself, saying “don’t tell me how to do my job” well maybe you shouldn’t have left someone by themselves at the store who clearly didn’t know how to do his job?? I was there for two hours patiently waiting for this man to figure out how to process and cash and carry, and then proceeded to give up and say “let’s just do it the easy way, you can still pay it off all at once and carry it home.” and I trust him because what do I know about the system? I’m just a customer. What happened to the customer is always right? Do not give these people even a cent or a second of your time. They are pathetic loan sharks squeezing any money they can get. Oh and by the way, if you refuse to pay the non-existent remaining balance of your lease, they will report you for stolen...

My family and I have been customers of Aaron’s for over 15 years. They used to be great, maybe some locations still are, but Concord,NH Aaron’s has gone downhill and I will never use them again. Ordered a mattress, was told it was new in a box. Mattress got delivered and it was used, ripped box spring, and a stained mattress!!! Called the store manager AND regional manager and was told that because the paperwork said preleased that nothing could be done even though their sales associate SAID it would be NEW! I was told we could have a new one shipped in BUT I have to pay extra instead of the price I was given. What happened to customer satisfaction?? The new manager was great when we were there, but once I told her that we were told it was going to be a new mattress, she got really bitchy. The store was better when Matt was manager, he cared about his customers, product, and was quick to fix any mistakes or misunderstandings! I am definitely having them cancel the new mattress order and my family will be taking our business elsewhere...

Seriously, BEST customer service EVER! The whole process was easy, it wasn't forced or uptight. Every person we interacted with had a great sense of humor and made the whole process of buying our first own couch great! The delivery guys were exceptional! They were funny and even interacted with our 5 year old, who was just as excited for this couch as I was. It was a quick and easy delivery, and they were very social. Any nervousness that I had when I first walked in to look at couches, had quickly vanished when we were approached by John (I believe that was his name, I'm terrible with names) and he sat and talked with us, answered all of my questions (even though I know they were probably annoying haha) and the manager Matt was great, and really worked with us. (: So thank you for making this first experience phenomenal. We will definitely be coming here when it's time for anything else...