AutoZone Auto Parts — Local services in Concord

Well if I could rate this place lower then it would sure deserve it, where do we start with an extremely rude staff or the only auto zone with a different return policy. Ever since the staff change at this location it's gone down hill from there, I have a item under warranty that broke so I went in to order another one and they want another 400+$ to replace it and that hole I'll get my money back when it gets is bull I'm not paying for the the same item twice what a load of bull hockey. who in there right mind would make some one PAY FOR SOMETHING TWICE. Plus the rude manager plus some other lady that works there when I attempted to talk with them about there policy they are the people that will shake there heads make very rude assumptions about there costumer and are to much of a smart mouth to people. I have shopped here a long time and has always thought alot about this store intill now, I will never return I'd rather drive 20+ minutes to advance auto in locust then the 7 minutes it takes to here here I hope something changes soon at...

Best AutoZone around! Elaine was my CSR and she was amazing! I had to change a radiator hose and couldn't have done it without her help! I'm grateful she was the person who I got. If you need anything, go to this one on 601. They will help you any way they can! They have a loyal customer now bc of her! 11/18-Ran by to get a headlight. A employee named Jessica "helped" me. Apparently I had too many questions for her. I asked about other lights. She didn't answer, just said that was all they had. I wanted to walk back over to where she got it from but she just kept saying cash or card. No helping, just "cash or card". Then when I didn't hear how much she said and repeated a wrong number, her and the other employee threw each other the "look". If you've ever worked in customer service you know the one I'm talking about. She is a very bad representation of the business. I wish I had gotten the woman (Elaine) from last time. Now I don't want to go back. I may have too many...

Here's a review you can use for Jose at AutoZone store 4982:

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I had an excellent experience at AutoZone store 4982, thanks to Jose! From the moment I walked in, he greeted me with a friendly smile and was eager to assist. His knowledge of automotive parts and accessories is impressive, and he took the time to help me find exactly what I needed.

Jose went above and beyond to ensure I understood how to use the products I purchased, and his recommendations were spot on. The store was clean and well-organized, making my shopping experience enjoyable.

I highly recommend visiting AutoZone and asking for Jose if you need help. His customer service is top-notch, and I will definitely be returning!

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