CC & Company Salon and Spa — Local services in Concord

I was very hesitant about leaving this review because the girl that did my hair is so sweet. This was my second visit to CC and Company salon. When I called to make my appointment the girl on the phone asked me what I was coming in for. I told her I would like to do the biolage color like I did last visit. She repeated back to me what I was coming in for and scheduled my appointment. The day I went in the girl that does my hair asked me was I going to do the same blonde, or was I going to do something different. I told her I wanted Icy blonde. I wanted it brighter than what I had. She proceeded to do the color and when she dried my hair it was darker than what I had before and nowhere near the icy blonde look I was wanting. She tried to convince me that it was icy blonde and it would look better outside in the sunlight. I ask her if she could re do it like I asked for and she told me she couldn’t do anything today but that I could come in another day. I showed her a picture of icy blonde on Google and she told me that was platinum. Her and the receptionist argued with me saying that the color was the icy blonde that they do for other clients. They kept telling me that’s the way icy blonde is supposed to look. The girl at the front desk made my appointment for 2 days later and collected the $100 that owed for that days appointment. The girl that did my hair said the next time she would need to do biolouge . I explain to her that I thought that’s what she was doing and she said no she did regular foil. I’m not sure where the miscommunication came from when I book my appointment to the day of my appointment.I asked her would there be a charge when I came back to correct the color and she looked at the receptionist and they agreed that it would be $125 to correct the color that I originally came in for!! I was a little confused because my hair looks nothing like what I wanted. The Picture shows my hair the day of my appointment with what is suppose to be icy blonde. And the other picture shows the icy blonde that they posted on their Facebook page from one of their clients. My hair is no where near what consider icy blonde on their FB page. I can’t believe they thought it was ok to charge another $125 to get what I originally came in for. I canceled the appointment and didn’t go back. I will never go back there again. This is not...

I had been getting my eye lash extensions for 5 months, going about every 3 weeks. This last time I had my extensions put in, I had a PAINFUL and BAD REACTION. Photos attached. I googled my symptoms and apparently I had a chemical reaction. I called the salon to ask what I should do and they were CLUELESS! They said they had NEVER heard of a chemical reaction and since they are not doctors they could not give any advice. I had no idea I was attending a place where they are not educated on “if something goes wrong” such as a chemical reaction or an allergic reaction and claim to never even heard of it!!! They asked me to send some photos to their email of my eye and NO RESPONSE. Which shows they do NOT CARE about their clients. I received no follow up phone call, text or email from the company or from the girl who always did my lashes. As a business owner myself, I’m appalled at how little they care. I had pain in both of my eyes for 3 weeks. I had blurred vision and could NOT see to even drive for 1 week. I had to get this special PRESCRIBED ointment JUST to get relief and get my vision back!! I will not be making anymore appointments with this company! Even when the lady who did my lashes got glue in my eyes a few times, the cleanse they used felt like pin needles to my eye. She said something a long the lines of ..”This is made for cleaning the eyes, but I don’t know why because it burns” I will not mention the ladies name who did my lashes because she was very kind, which is why I was surprised she didn’t contact me unless for some reason the company never told her. Which I would be very surprised and would just make the situation look even worse. I hope they get their employees who do lash extensions educated on this matter!! I’m not going somewhere where they are not educated and simply don’t have concern or care for their clients!! Especially when dealing with EYES. Your eyes are very important to have! Not worth it. Once my eyes are fully healed I will be looking for a new lash company. Would not recommend this company for...

I walked in a few weeks back to schedule an appointment for balayage and a haircut. Instead of just putting me on the books, they had me do a consult with one of the stylists. If it is your first time scheduling I highly recommend doing the consult prior to scheduling! Kelsey checked out my hair and we just had a quick convo about what my hair goals were. Upon seeing how long my hair is and how much hair I have, she gave me an estimate on the cut and color and I scheduled a few weeks out to make sure I could fit it around my work schedule. I was so happy with the service from start to finish. Because I did the consult, Kelsey allotted a large chunk of her time to do my appointment which I greatly appreciated. Kelsey paid close attention to detail and was thorough. I showed her some pictures of what my hair used to look like before I let my balayage grow out for almost a year (yikes, never again) and worked with me the entire time. She asked questions along the way like what size money piece I liked for the balayage or how rounded I wanted my layers. The end result is having my hair looking absolutely beautiful and feeling like myself again! The pricing was very reasonable especially considering the quality of service I received. It took a lot of product to get my hair back to being blonde and not the dark brown/blonde ombré I was unintentionally sporting. Not to mention, I took up a lot of chair time. Kelsey was so friendly and easy to talk to as well. All in all this was easily one of the best experiences I’ve had in the chair and will recommend Kelsey to all...