Dollar Tree — Local services in Concord

The ABSOLUTE WORST new dollar tree store. I ordered an item in bulk over 3 1/2 weeks ago and was waiting patiently for it to arrive. Since it had gone past the time it was expected to arrive, I reached out to customer service who informed me that it was going to be delivered beyond what the order placement stated.

When I called the store the following day AFTER being on the phone with customer service for over 45 minutes the day before, they informed me that the item was there and had been there since last week. Apparently the employees kept walking by the boxes assuming that someone else had scanned the item (which would have generated a receipt). Noone took responsibility for this error, there are no discounts or store credits for their lack of service and my event is this Saturday. I could have done the prep work over the weekend instead of rushing to get it all done in 3 days.

Corporate customer service was no help and neither was anyone at the store. I would highly advise AGAINST bulk purchases from ANY dollar tree because they dont communicate well, they dont care about your time and they dont any measures to take responsibility for...

Visited the store today around noon and had a horrific experience. I've been to this store several times before and never experienced this before. My elderly grandmother was with me and as we were checking out, she saw a couple of her friends and began chatting with them. The woman at the register (older black woman, didn't catch her name) became irate and belligerent, insulting us and being incredibly rude and hostile to us for my grandmother making her wait while she chatted with her friends for a couple minutes. There was no one behind us in line, but the woman was angry because she said she had things to do and we were holding her up. I've never been spoken to the way that woman spoke to us, it was truly shocking. She ranted on and on the entire time and was extremely hostile to us. That woman SHOULD NOT have a job in customer service. My grandmother has been a customer at this location since it opened and was treated horribly, to put it mildly. I'm in shock at how we were treated today. Horrible,...

I was SUPEREXCITED about the Dollar Tree opening up seeing that it isn't to far from me and I can literally stumble out of my house and walk there. However, they always have loads of shipments in the aisle that NEVER seem to be put out on the shelves. I just hope and pray noone stumbles into a pallet and it falls on them. Seems like they only have one person that unloads the trucks and puts away the items and I mean they can't work him but so many hours. I have been looking for particular items EVERYDAY for the past 3 weeks, and the items haven't arrived as of yet. Also they always only have one register open w/elderly people working that are slow as ever. It seems like they have more snacks & junk food more than anything. They never have any cleaning supplies. Always out of feminine products. I mean REALLY...