Fix that Mac — Local services in Concord

I normally don't write reviews. I am so upset about the way I was treated and the way the "technicians" handled my $1000 device. When I went in to fix that Mac it was Friday 1 hour before they closed. I showed the guy there my cracked phone and asked if they could fix it. He said yes and it will be done in about an hour. So I left and came back. The screen was fixed and the battery was on 1% which was curious. He said it was fine. Just go home and charge the phone. So I did. The phone never charged. I went back told them they said that they only swap the screen and that the battery must be broken or dead. U told them it's a new phone and that the battery was fine before I got there. He said come back in an hour and he will try to fix it. So I did. When I came back they said they accidently broke my phone. They said that when you mess with the screen on my type of phone that you can ruin the battery. They said they didn't know that until my phone was broke. So I was there guinea pig. It took them 1 week to fix my phone. They didn't call me. I had to call them every step of the way. They were supposed to send it out for service on Monday. That never happened. Luckily I had another phone. But what the heck! When I finally got my phone back they refused to give me a refund. They wouldn't give me any of my money back. I told them this was all their fault. This was supposed to be 1 hour. This was my work phone. I had a terrible week without that phone. They don't care. They said they would give me a discount on my next device. I WOULD NEVER BRING ANYTHING TO THESE PEOPLE AGAIN. DONT BE FOOLED BY THESE SO...

Terrible service, at best, decent customer support.

1. They held my hard drive for over 2 months without ever getting back to me. I dropped of my hard drive to be recovered and was told that I would get a phone call in about a week to go over my options and for me to clear them on expenses to proceed. Three weeks later I called and was told I would get called back when the guy working on my HD got back from his lunch. Never got called. This repeated a few times, I got busy and forgot about it. Over two months from the drop off I went in to ask about it and was told that I would get a call after someone else looked at it. At the end of the week, no call, I went in and picked it up. After it took 5 employees looking around in the back they procured my HD and gave it back to me. They don't know if it was worked on. At least they didn't try to charge me for holding my HD needlessly for over 2 months.

2. Much smaller problem, but a few years back I went in and told them that my hard drive cable had failed. They didn't believe or just wanted an excuse for more labor expenses, but insisted they would have to check the hard drive. I repeated that it was cable, but when I received my receipt they charged me for checking the hard drive. Turns out it was the cable, who knew?

Don't go here if you have any other option, even with a...

So there is so much I can say about the fantastic service I received from Fix that Mac. I took my 2011 MacBook Pro to Apple. Apple said that they couldn't fix it because it was too old. They only fix computers that are less than 5 years old. Apple referred me to another independent computer repair shop in Berkeley. I contacted that shop and they said they couldn't help me. I am super grateful that I found Fix that Mac. They immediately said they could fix and they completed the repair within hours of dropping it off. In terms of sustainability, this company has it. Apple basically wants you to dispose and buy new. That's not good for Mother Earth. When it comes to preventing Climate Change, Fix that Mac is the place to go. Fix that Mac is the absolute best relative to location, ample parking and the most superlative customer service I have ever experienced. The price to fix my laptop was unbelievably reasonable. Dear Fix that Mac, A million and one thanks for repairing my beloved...