Cavender's Boot City — Local services in Conroe

My sweet hubby had one of the most humiliating experiences of his life in this store at 1:00 this afternoon, 6/30/2017. He went in, was helped by a very helpful Sales Associate named Cody, looked at boots, shirts, and belts. Cody brought him some jeans to try on, then hubby went to pay. He went to the truck, stood by the door checking his phone for texts from me, and two girls came out and asked to see his bag. He showed the bag with the $30.00 jeans and the receipt. They took the bag with the receipt in it INSIDE the store, with him waiting outside by his car. Then they came back out and said, " please come inside". The alarm when off when he went back inside. They asked him to step back through the security alarm, and it went off again. They then asked this 65-year-old grandfather and Navy Vet to empty his pockets and wallet right in the front of the entrance. Customers were staring at him the whole time. He was wearing blue jean shorts and a t-shirt, as he ran to Cavender's to purchase some jeans for our wedding anniversary dinner tonight. They all gathered around him like he was a thief, and he showed every way he could that there was no merchandise on him. Then they told him to lift his feet so they could check to see if there was something on the bottom of his shoes, we suppose that he stole something on the bottom of his shoes????. The manager was standing there, but would not look at him. He asked where is Cody, who helped him and could maybe explain what hubby was shopping for, and the manager said, "That is irrelevant." Hubby then said that was enough, he wanted a refund, they could have the jeans and he would never enter this store again. By the way, when he walked out with no merchandise, the alarm went off again! He came home so upset and embarrassed. This is a man who is a pillar in his family and in his community. Shame on...

I decided to come here the other day to look for an inexpensive cowboy hat for the rodeo. My love affair with the American West and the cowboy lifestyle has been preceded by my life as a city boy, so I feel out of place when I walk into a western wear store. Couple that with I haven't owned a cowboy hat in probably 30 or 40 years, so I didn't really know what I was looking for and I didn't want to spend a whole lot of money and I did know that it can be very expensive to get western wear. I actually found a hat that I liked and the price tag was $24.99 I think. The guy there said go pay for the front and bring it back and he would shape it for me. When I got up to the front it rang up at a discount I want to say it was 20% so with tax I got the hat for $21 or $22 and some change. So of course I was very satisfied since I don't always wear a cowboy hat. Then I went back and got my hat shaped very quickly very satisfied. Then I found a nice pearl snap shirt that was also on sale and went back up to the front and bought that as well. When you check out the ask if someone helped you. I told him no for the shirt but yes for the hat, and he was apologetic that no one helped me find the shirt, but I knew what I was looking for and it was fine I told him I was appreciative of the help with my hat. This is a store with a lot of things to choose from and it can be expensive. Most of the shirts that I saw were the $50 range and I paid less than half of that for my shirt. I wanted to look at boots but I didn't because I knew I didn't have an extra hundred plus dollars which is at least what I would've had to pay to get something decent. Overall very satisfied with customer service and selection and price. I will...

Cavenders as an organization is amazing and this location is no exception to that. The store is always well stocked and the team is very engaged, hence the 5 star review. The district manager is terrible. According to the team he comes in about once per month and is always on a high horse. They missed their GM (who was on vacation) that normally protects them from the district managers tirades. When visiting today, my friend and I were treated terribly by this district manager. We had picked out several items throughout the store. The staff was attentive the entire time, putting items in a fitting room as we shopped. We had just wrapped up a thorough round of the store when we saw a large gentlemen taking all the items out of our assigned fitting room. The team tried to set him straight but he lectured each one on his way out of the area. He told my friend that only three items were allowed at a time in a fitting room and that all others needed to be kept at the register. He expected us to try on three items, redress and then trade them out at the counter in the middle of the store. He then proceeded to stand outside of the fitting rooms, watching our movements for at least 20 minutes to ensure we were following his rules. After he finally left the store, the team apologized profusely and let us know that was not a normal rule. He made us feel like criminals and ruined our shopping experience. I hope someone reads this and holds him accountable as he has no place leading others or dealing with customers. I witnessed him being rude to several team members. He was also rude to myself and my friend. The team confided that he had upset several other staff and customers...