Living Spaces — Local services in Conroe

Great selection of items and price points. Shelby was awesome in assisting us and not pressuring into anything.

**Original review created in-store in January 2024. I imagine there is a disproportionate amount of positive reviews vs. reality, since the sales reps ask for google reviews while you're waiting to have the order placed. Edited 03/01/24 after final delivery:

Delivery team was great, but that's the extent of my favorable opinions regarding Living Spaces.

Our sales rep in-store, Shelby, seemed helpful and competent at the time, unfortunately that was not the case. Our bed was ordered with the footboard + headboard of the drawer/storage model (the one we wanted), but the side rails of a simple panel bed model. We waited 2-3 weeks for the original delivery, only to have delivered (and assembled) the wrong half of a bed. This was not caught by Shelby, not caught by whoever loaded the truck for delivery - multiple points of failure on Living Spaces' side where no one noticed or thought it was strange.

Then, when we called about it, we originally were told that this was wrong and we could pay the difference between the panel & storage rails prices (we didn't notice in-store that Shelby's order input was incorrect, and therefore the price was incorrect. We generally don't expect that we will need to double-check a sales rep's SKU order and price totals.), but would need to wait several more weeks for delivery. A specific delivery date could not be estimated, as this would be a "dropped item" (like we are supposed to know what this means as the customer? This was never explained to us.).

We agreed, paid the difference, but were later told by an Operations Lead, Sheridan, that there was no error at all and we actually originally received what we requested. Sheridan proceeded to argue with my husband and myself via email for several days, insisting that the headboard and footboard we received (for a storage model) were the same whether you had the storage or panel rails. This is a wild thing to try to gaslight us into, since having the setup as-delivered (wrong headboard/footboard+rail combo), left an 8-inch gap between the headboard and mattress, where our pillows ended up being wedged into every night as we slept. This gap is also not pictured in any assembled photos of either the storage or panel beds so it is not, in fact, how the bed is "supposed to be" as Sheridan tried diligently to make us believe. There was also a brief inclusion of another operations lead, Beth, but she disappeared pretty quickly.

We finally received the correct storage rails, the bed was reassembled, and there is now no gap. We love the bed but will never return to Living Spaces and will tell our friends and family to stay far away. At no point during this nearly two-month-long nightmare did anyone from Living Spaces apologize to us, try to figure out how/why this happened beyond us telling them what happened, or (and most importantly from my opinion when it comes to customer service) take accountability for what happened. Instead of a rep or a lead reassuring us and saying "I'm going to help make this right for you, this was a fault on our end," we actually had to do the legwork to find out what happened and convince them to fix it. Not to mention the attempts by Sheridan to convince us that we were wrong in between not responding to questions or requests for status without us emailing several days in a row.

When this happened, we didn't want anything special. We happily paid the difference for what we thought we'd originally paid for in January in order to get the bed we wanted. But we were made to feel like we made the mistake, we were wrong, and we should consider it a favor from LS to wait an indefinite amount of time for our corrected items to arrive. The management response to this has been abhorrent. We only wanted the bare minimum in accountability and respect, but LS was not capable of that.

Delivery guys = great Everything else =...

This place is disorganized and has horrible communication!! Avoid Shelby at the Conroe location, no matter how sweet she may seem on the surface (see "long story" below for more details on her).

Short story ... we ordered and PAID for 5 items, only to have 2 items completely canceled 3 weeks later (and no one notified us or refunded us). We scheduled delivery of the last 3 items, and then on the delivery day, we found out 1/2 hour before our delivery window that ANOTHER item was not going to be delivered that day. Needless to say, we canceled the delivery and our order on the rest of the items and ended up back out searching for furniture (a month after we thought we found everything we needed).

Long story: 12/9 - Visited the Conroe store and initially had a good experience with lots of people ready to help. SHELBY initially started assisting us, and then she encountered an issue when putting in our sales order, so she walked away to get help from her manager and never returned. After 10 minutes or so, we tried to find her and saw her sitting with a different customer. Although I was confused and frustrated by her complete disregard for us, we found another sales rep (PATRICK) who helped to complete the order. We found out that the nightstands and kitchen table were not in stock, so we would have to wait 4 weeks for delivery, unless we wanted to pay 2 delivery fees to have the chairs delivered right away. We decided to proceed and paid for all 5 items up front.

12/29 - Our two nightstands were canceled and will not be brought back into stock. No notified us. No one refunded us.

1/1 - Received a delivery notification text to set up delivery, and when I opened the PDF receipt in that link, I saw that the nightstands were canceled. I called the 800 #, and they confirmed they were canceled on 12/29 and a refund had not been processed (even though the store knew that they were not going to come back into stock). We requested a refund for those items, and it was processed that day. Thank God I checked.

1/1-1/10 - Several calls to 800 # regarding status of our refund of the two nightstands, clarification about a follow-up invoice we received, as well as a request for the delivery credit (since we selected a less desirable day/time for delivery, but had paid for the more expensive delivery time up front).

1/11 - Day of scheduled delivery. At just 30 minutes prior to our delivery window, I received an email stating that one of the items was still backordered and would be another 4-6 weeks (!!!) before it could be delivered. We called the 800 # to cancel the order completely, because we were beyond frustrated with the lack of organization and communication from the company.

So a month-long saga with no furniture. We ended up ordering everything on Wayfair, saving A LOT of money (even with professional assembly), and then getting our furniture within 5 days of the order. We WILL NOT buy from Living...

Ok, let me start by saying the 5 star rating is ONLY for TAMIEKA at the Humble location. She was a life saver and would be the only reason I would return to living spaces at this point.

What a nightmare I had with simply 1 chair being delivered to my house after ordering at the Conroe location. The salesman at the Conroe location was very nice and polite. He was new, but he took care of everything. We had purchased 3 chairs final sale, as is from display in store. I ordered the 4th chair online. It was an item they were discontinuing, but they guaranteed that I would receive one...or so I thought. Apparently, when they put an order in online it doesn't mean that it is pulled from a warehouse and counted as yours....it seems as they place it, they're done with you and good luck tracking it down with the customer service who is in California btw....and they have no clue where anything is in stock at local stores. I received an email saying it should deliver on one date....come that day, I received an email saying the item was canceled due to being out of stock. Called customer service, who were so not professional or friendly....they did, however, "find" another chair and set up a new delivery date. 2 days prior to the new delivery date...guess what....item canceled. Called, and they said I could be refunded....and what am I supposed to do with 3 chairs now? I had looked online to try to find the same chair elsewhere with no luck. I was so very irritated. Went back to Conroe and the customer service there said there might be one at the Humble location. The only way the stores can contact any other location is by email. I tried calling as well to confirm prior to driving over there. No direct number for customers to call the actual store. It sends you to customer service who wasn't helpful in the first place. So I drove to Humble and Tamieka was the one who helped me. She was very welcoming and explained the process throughly. She understood my frustration and was eager to help me walk out happy. To my luck they had the chair and she had someone immediately come get the chair down. She was a life saver. She was determined to find the chair regardless if they had it in stock. I truly appreciate her effort and great customer service. Thank you so...