Coastal Bin Store — Local services in Conway

I want to begin by saying this store is great normally however today I received some very negative customer service. I had pulled a box out of its plastic to read and peek inside , which I thought was ok because it had already previously been opened. A tall man came up to me saying “no no do not open you can’t open the box , that’s why we have a box opening station.” I replied “ o ok I didn’t know because last time I was here I opened boxes that were not labeled and it wasn’t a problem.” He then pointed out there were signs with directions on them, however I am nearsighted and I just thought opening them was ok since most of the items were half way open anyway. He then said I could scan the labels with an Amazon app and I said ok it’s fine I don’t need it ( referring to the item I had opened the top of box on) and I was walking away from him at this point because I felt he was being rude and intimidating. So he basically wanted to show me how to scan things when I’m not in any way mentally challenged and I knew I could figure it out if I wanted to however it was very close to closing time so I didn’t have time to get schooled on scanning items. So as I’m walking away and trying to exit the conversation since the man obviously had singled me out to have a power trip on when i was trying to just go about my business and continue shopping he got mad and said “ you can just leave”. This was said as I was walking away from him to continue shopping after I said I did not need the item that I had opened the lid on. So then my mother and I left the store and I did ask him why he was such a jackass on the way out but I felt it was deserved. Customer service has literally went out the window in most places since Covid. I would like to end with stating yes, I was doing something that was incorrect, but there definitely should have been a different way to handle how customers are treated and so that we do not feel intimidated, especially me being a short pregnant woman who was easily intimidated and I felt singled out/ bullied by a tall male who worked at the store. Last note is that when I did open boxes previously in the store I made sure not to damage the items and that they were placed back in the packages even tho most items were completely out of their packaging.I suggest that all of the boxes be labeled because some of them are and some are not to deter this problem...

Found some good finds… but upset about the way the owner handled things when it came to my mother and I looking at some of the merchandise. We were trying to lift the tape on a bag to simply see if we thought the product was what we thought it was (which I guess is not allowed.. the sign says do not open boxes but nothing about lifting the tape up on a bag to look inside)… and instead of him politely coming over to explain this to us, he yelled across the store. When we tried to explain we weren’t ripping anything open and were simply lifting up the tape on a plastic package to check and see if it was what we thought it was (which was 100% something we were intending on and did buy) he tried to make it seem like we ripped it open and took out the product (mind you, the product never left the bag and we would have been able to close the bag back with the tape so nothing was lost from the bag). If it wasn’t for the things we had found and actually needed, we would have left. Also, the store needs to be more organized.. if you aren’t going to let people look in boxes or packages, you need to remove the merchandise and put it in bags that people can see through to see the full product or make specific bins labeled for specific genres of products. I would like to state that they do have a box opening station, but that is a hassle when almost everything in the store is in a box. Also, they tell you to scan on Amazon (which a nice young lady was kind enough to show us how to do), but the barcode you scan doesn’t take you to the...

This is a reply too stil la sorry excuse for an reply ive been to many and way many for u to put a "retail section" least do your damn reasrch nd put the right prices than the worse prices yeah o ly old people and others who dont do reserch will just think its a good deal when u have things that u go to amazon is cheaper is insane Worse idea for a bin store I've ever seen they take all of the stuff out the bins then decides the price on them for greed the reason for a bin store is to let others go through what u bought and they can buy the stuff for what ever u put the price that day is just become a store at this point instead of a bin store I seen mtg cards WAAY above what u can get else where and Legos and more very overpriced don't go here if u wanna find actual good stuff sure u may miss things but I go to bin places for deals not for this bs they are doing dont go if ur looking for cool...