Food Lion — Local services in Cookeville

We're from Macon County. We used to shop at our local Walmart online pickup until the last few months. I'm immunosuppressed due to the disease I fight. Every time my husband would bring home our order from there, I would get very sick.

My doctor had him try Microbaning the bags of groceries before bringing them in the house. But even that didn't work.

When we made our first order with Food Lion here in Cookeville,  our experience was very different. Our online grocery order didn't make me sick. It was a wonderful feeling. Finally finding a grocery store that didn't cause me to get sick due to being immunosuppressed.

But it was more than that. Our vegetables were fresh and didn't soften and go bad after a day or two. Saving us money..

Our groceries were brought out to us in brown paper bags and packed just like they used to be back in the 1980s. Meaning our items didn't roll around in the back on the way home, smushing softer items. Our groceries stayed in place and protected.

We also had a personal shopper who kept in contact with us during the order pick, allowing us to choose other items if the one we wanted was out. For someone like me, who is disabled and not able to shop in store, it made me feel involved.

Yes, we have to travel about an hour one way to get here, but the experience that Food Lion gave us, and that fact that I don't get sick from our groceries, our trip is completely worth it.

Thank you Food Lion ❤ We...

Well, today may have cost them my business. As the main reason I go here is to purchase A2 milk. Last week, I had bought some grizzly tobacco for my husband and got a can of the Longhorns for him to try cause it was on sale. The lady charged me for 2 grizzly. I had left the store and looked at the receipt, called back and spoke to a manager. I went in today and I had left the receipt in the car and my husband threw it away. I had taken a picture of the receipt and was going to email it to the store. So I had it on my phone. I knew that they might not refund the difference without the receipt, but thought I would ask. The lady today at the register called the manager over and he said didn't you already get your refund. I hadn't been back in the store since last Monday. I told him no, he got smart, I told him to just forget about it. HE said that they had done several returns for me and wouldn't do without receipt, I have never done a return at any Foodlion ever before. He was rude and I had already made my mind up to not be back. Mind you this is over $2.75. Then another manager came over and told the clerk to refund me the difference. I told him again what happened he apologized and was very nice about it. He said they normally don't do refunds without a receipt and I totally understand that, but the first guy didn't have to be so rude about it. Again not sure if I will go back to this...

My wife bought two carts full of groceries there for the family thanksgiving. The bagger loaded the cart. When my wife got out to the car she could not find the eggs she had paid for that she looked for to place up front to avoid crushing. She went back in and asked and they said “oh, we just put those back on the shelf”. She eventually got her eggs. When we got home we discovered they had also kept our ham! Not only was there no explanation when she went looking for her eggs on why they kept our food, but they didn’t mention they had also kept our ham! Don’t trust...