Belk — Local services in Cookeville

Updated 2-26-2024 9:21 pm I finally got in chat with a human at Belk Credit, what I was told was a surprise. So Belk issues a temporary credit number while you are in the store at that moment. The clerk was supposed to have told me, she did not. This number is good while you are there at that moment to encourage impulse buying. Then 3 to 4 days later they kill that number and issue a real number. So by doing that they set off 6 alerts on my report. I doubt most have their accounts set to give alerts for everything, but I do. Since I do I was alerted to what Belk was doing and tipped off, which set off a series of events. Belk should really tell everyone that is a temp number. I am still returning the suit because I do not trust a business that does this.

I can't believe how much my life has been turned upside down these last two weeks just because I went to Belks. The story you are about to read is true. On 2-9-2024 my wife and I went to Belk's to buy me a men's suit. At checkout the Associate #009985 encouraged me to sign up for a Belk's card for an additional 20% off. I did with the intent of paying it off and closing it. When I got home, I went online to create the account, I was given the account information. But alas, the number did not exist. I waited 1, than 2, than 3 days. The account did not exist. I had my bank run a check on the account number and the number did not exist. I had no recourse but to wait. A couple of days later I got an email from Belk, after Belk did a second hard pull of my credit they issued a new card (Score 775). They sent an apology explaining they had to cancel the first account and create another. No reason given. But that set off a series of very stressful events. I started getting alerts from the 3 credit bureaus, daily several. I called Chase and asked for advice, they started a fraud investigation, and reissued my card. But since they knew I paid all my bills through my Chase account, they transferred the items I pay monthly to my new account that day. But that left me with the original Belk mess. I still do not have a Belk card or the ability to access the account to pay off the balance, interest is growing. I have tried to figure this out, did the associate steal my account number or identity? Did she mess up the account bad enough that it had to be redone? Did she add items to my account and instead of me seeing it and suing Belk they canceled the account and made a new one? I don't know. All I know is that since 2-9-2024 I have been living in stress. I have kept a close eye on all my reports and several investigations are ongoing. I will never go to Belk's again, except to return the suit. I am returning it Monday, there is nothing wrong with it, I just don't want to deal with Belk's at all. However since it was bought with a non-existent account and than transferred to another account will I be able to be refunded? When I Googled this I noticed it has happened to others before. So it is not unique to me.

My biggest concern is why did Belk withhold from me what happened? Why did Belk not explain what happened? And why am I still dealing with this mess...

Belk is a fun store to browse around in—I always enjoy walking through and checking everything out. One of my favorite parts is the perfume section. They actually have coffee beans you can sniff between scents to reset your nose, which not many stores offer. I think that’s such a thoughtful little touch.

The employees have always been really nice whenever I’ve gone, which definitely makes the experience better. But honestly, the pricing is kind of all over the place. A lot of things feel way too expensive, even if they’re good quality. I understand paying more for something nicer, but when everything’s constantly on sale, it gets confusing. I find myself pulling out my phone just to calculate what the final price will be after all the discounts, and that’s kind of frustrating.

Usually I end up walking out without buying anything and just heading to the next store. Belk has potential, but I wish they’d make the pricing and sales easier...

Karen, in cosmetic dept, has to be the rudest person in that dept! Went in for other things with wife, and while in there, she thought she may as well get some foundation. Karen very rudely said she could match her rather than giving a sample so that she could apply out of the florescent lighting, and she was applying so aggressively, I my wife's head was moving. Then she said, "Well! Do you want it?" My wife then started to walk off and told her that she could tell she was being a bother, and she would go elsewhere. This dept definitely needs more customer service training than what is given. Most of this dept is always rude but this time "took the cake". If you are not dressed to look like a million bucks, you can guarantee to be treated very poorly! I compare them to Julia Roberts in Pretty Woman when she went into the...