KAY Jewelers — Local services in Cookeville

I went there yesterday to buy a pair of pearl hoops. The employee was helping another customer. So, I patiently waited until then man finished with the customer. Another couple came in after me, a man and a woman. The employee back was turned toward the door so he did not see who came in. The customer he was helping finally got done. He looked at me looked around the store and seen the couple. He said, i think they was here first. I just looked at him. Like really?!? Your back was turned. Then he looked back at me and said was you here first. I said thats fine go wait on them. So apparently you got to be a man or be with a man to be waited on there! Keep in mind i patiently waited for ten minutes. I have spent thousands of dollars at kays, because i collect jewerly. So if my money isnt good, ill gladly go somewhere else. So ladies dont go shopping at the cookeville location unless a man is with you because they wont...

I went in at the end of August to have a custom ring made with my kid's birthstones. I spent an hour or so in the store working with the manager to build the ring I wanted and during the entire process there was technical issues (I know that isn't their fault) but by the time everything was done he said he would have to order my ring on his account (because of the technical issues) and then when it arrived I'd just come into the store to pay for it. I was told it would be delivered by September 5th. It's now been almost 2 months and it's still not there and I don't think it was ever even ordered. I called once a week for a month once it got to be a week past the delivery date and kept getting told that they would reach out and find out what was going on and give me a call back. I never got a call back and ended up going somewhere else for...

My boyfriend and I stopped by recently just to get an idea of what ring styles we liked. We definitely want to get married, but we aren’t in any hurry. We simply didn’t know a thing about rings and wanted to get that step out of the way.

Treasa Hilton helped us. She explained everything, made notes of what we liked, found us both rings we were in love with, provided my boyfriend financial information, and followed up after the visit.

I could not recommend her or her cheerful personality more. She will help you feel at ease while finding what you want.

We will definitely be going directly to Treasa at Kay’s when we are ready to get...