Coos Bay Toyota — Local services in Coos Bay

If i could give negative stars i would. I drive a toyota landcruiser it is getting ready to hit 300,000 miles . I love my suv.I brag about how it is the greatest suv ever bit havent had any major problems since i have had it .It is or was my daily driver . I cant express in words my appreciatikn and love for this vehicle. With that being said . i recently had lroblems with my sunroof it was stuck on tilt well after a while of just letting it be stuck it started to affect the interior of my car so i had to get it to close to save my carpet and seats from rain and eventually mold. So after several days of checking fuses and connections and making sure track was clean and well oiled. I finally got it to move but not close. It moved to the open position and there it stayed. I had to vo to California to arrange my dads funeral and attend his wake. However it was poring sheets of rain so i decided i would have the pros step in so that i could stay dry and warm on my drive to san jose. So my first contact was with Tim from parts depart on the phone. He was extremely nice and confidant that he could help if i bring the vehicle to him .So with out hesitation I arrived at the toyota coos bay dealership . I went to the parts department and as much as he wanted to help me this wasnt in his ability to fix my sunroof. So he sent me to your service department .Saying they would take great care of me. So across the street i went. I wentinside and waited for q breif moment was greeted a couple times and then the lady being helped asked if they vacumed out her back seats the gentleman Ryan said no however your car is still out there and if u go out there and asked them to they would be happy to accommodate you because they are bored cause it hasnt been very busy . She declined and said maybe next time cause she was in a hurry. I spoke up and said well i got something that Will occupy there time for a moment. Thats when Ryan started to help me i explained my problem and he insteatly said let me take a look . So i showed him the problem and he said wow. Thats when he said we can not help you Qnd preceded to refere me to Bergers auto body a couple miles away i was confused as to why he is sending me to another shop when im driving a toyota and at the toyota dealership .However i needed my sunroof closed and thought this place he is sending me to must specialize in sunroof repairs. So i headed there when i arrived i went to where they painted the cars not understanding why i was refered here seeing it is litalerally a auto body shop. However i went inside when i finally found someone he said to go next door so i did i told the receptionisst thqt toyota sent me here to fix my sunroof . the lady told one of the gentlemen that i was sent from toyota to have him fix it he mumbled i dont really mess with sunroofs but i guess i can glance at it . after 60 seconds of popping his head in to verify yep its open and no it wont close he said he could not help me. He sent me to a shop that works with electrical problems i went there and by this time it is 5pm and they have closed for the night. So i still have my sunroof completely open and need to be on the road to meet with the funeral director. But its cold with a hole in my roof and then it happens it starts to pour down cats and dogs .i am getting soaked i found some cover under a nearby self service car was where i sat under the covered area hoping for a clearing so i could drive back to the place we were visiting while in your town. I sat there from 5pm to 9 pm until i decided to make a go at it . i finally made it back to my home and threw a tarp over the gaping hole. But i still cant lock up my car and its frezsing. I couldnt wait any longer i had to get on the road to california. So i did what i had to do and bundled up and started driving well just when you think this is the worst it happens it was so windy and rainy and cold that the wind somehow came in the vehicle caught the sunroof some how and tour it completely out of my car it hit me in the head before making its...

Went here Dec 2023 with a spec built on the Toyota website. Salesperson Brian said he would order the spec and it would arrive in 4-6 weeks.

Kicked the tires on a similar build and did a test drive. We negotiated a price and he said he'd put my name on it as "reserved." He promised to call me once it arrived so I could get first crack at it, and that they'd not sell it until I had a chance to take a look. Thought it was weird he didn't want a deposit, but he said they sell extremely fast and they didn't require deposits on these because they were guaranteed to sell no matter what. He took my contact information and even showed me on the screen where it had my name on the car they were allocated.

Week 4 came. I called. Brian said he didn't have anything yet. Getting any information from him was like pulling teeth.

I called again at the 6 week mark. Brian said the inventory was delayed but once again, gave no details. I asked when should I call back, he gave a verbal shoulder-shrug. I said, a week or two? He said sure. He sounded completely disinterested; I felt like he didn't even remember who I was. You know... the guy banging down his door to give him tens of thousands of dollars?

8 week mark, I call again and ask if the spec had arrived. Brian said they'd gotten their inventory; my car was on the lot and READY. I asked if I could come down the following afternoon to look at it. He said sure. When I asked if he was sure he had my specific FACTORY ORDERED black Rav 4 Hybrid, he kinda hesitated and said, "Ummm, yeah!" Weird, but okay.

Brian was with a different client when I showed up. Someone else ran me around the lot looking for the car I had factory-ordered. They checked their inventory; the spec wasn't there. They tried to sell me on a different color, a different trim level (an outrageous +$10k for every trim level up btw, folks!), different options, a standard instead of a hybrid... no, no, NO. I explained wasn't there to shop, I was there to look at the spec I already PRE-ORDERED.

This new guy gets the manager. The manager proceeds to tell me they probably sold my car already. WHAT?!

I explained the situation; manager said they didn't even have my phone number on file and was unbelievably condescending. He told me these cars sell very fast. I said I get that, but I was assured multiple times you were ordering THIS spec and that you had MY name on it. Then he has the gall to tell me "we're not ordering a $40k car without paperwork."

Excuse me? In the same breath that you're telling me you think my special-order spec sold so fast it didn't even sit on the lot for 12 full hours?? Give me a break.

Can't believe I wasted 8 weeks of my time with these people, but the cherry on top was the manager acting like it was MY fault for believing what his own salesperson said. I'd rather drive all the way to Eugene than be treated so shabbily by someone I'm trying to give thousands of dollars to.

UPDATE: this dealership called me multiple times to "make it right," but ONLY after I posted this review. They called so many times it became a nuisance. I had to block their number.

They couldn't care less about their customers, but they'll bend over backward to make themselves look good on...

I am sitting in the cafe feeling like a fool. I printed off two coupns, a $30 30k mile service and a $25 (not off, just $25, it has now been changed online) full brake service. They had my name wrong for my appointment I made for a few electrical diagnostics, which I was not given a quote for over the phone. I was doubted at first that I had made any appointment and then it was determined the reason for the lack of an appointment was due to the person on the phone not properly following their "shift" in protocol. I was then quoted $50-$100 a piece for only the diagnosis with no price given for the cost of repair. Then my brake coupon was assumed to be wrong and the person assisting with my appointment called on someone else for help because the coupon could not be correct. They told me it was $25 off. I told them their site didn't say that. They refused to honor it, reasonably explaining they would lose money if they gave me that price. I felt very cheap wanting the price as offered. I was not given any offer as compensation for their error. I talked to their cashier to ensure they would change it so no one else would feel foolish. I was caught up with the person who had assisted me and as if I was a child, it was explained that they wouldn't be able to use the coupon price. Feeling soured by the whole experience, I sat in their waiting room, walked across the street bought a $5 voltage tester and just sat it out, too infuriated to partake of their cafe, too embarrassed to press further (incidentally, Ace had it in their system as $10, saw the error as it was listed on their shelf and changed it, but hey, $5 price change vs $300, who am I to judge).

Post service edit: one changed to three stars. My vehicle was properly inspected. It is obvious they took care to do the 30k mile service well. The person assisting me reassured me they would answer any questions and when I did ask to speak to the person who inspected my brakes, I was connected and my question regarding brake size remaining was answered.

In conclusion, the service is performed well and with pride. An unreasonable price is treated as a mistake on the part of...