Nordstrom — Local services in Coral Gables

Incident on Saturday, June 26, 2021 @ Bazille Café & 4 PM….!

I write to you this morning in the essence that some type of action be taken, when Bullying, Mocking, Humiliating, Abuse & Harassment play a role in the Leadership Position of an individual. The purpose of this e-Mail is to inform you of just that.

On the aforementioned date & approximate time, I visited the Cafe after having spent my day with my Dog & purchasing a gym bag at Nordstroms. As customary & a Patron of the Store of many years, I was tempted to having a Coffee with a Dessert in your Bazille Café. As I approached the Café, I noticed a Group of People just standing in front of the register. I asked politely if there was a Line or Waiting List, to which no one new the answer. There was no one at the Register, so I calmly waited. Then People began to arrive in small Groups of 2 & 3 & walked in front of me & young woman approached them & asked if they could be helped. Immediately they were tended to & sat. I firmly asked the young woman if there was a Line or Process, because I had been standing there for a short while & no one knew what the Process was. She rudely made a comment to me, as if I were a Fortune Teller, is your Name on the List. I then asked what List?, I’ve been standing here & you’ve passed me twice & never asked. She made a smirk & I then asked to speak to a Manager. Mr. Alejandro Blanco approached me with a very Nasty attitude & immediately asked me what the situation was. I explained that the Young Woman had been kind of rude & explained what had happened by my waiting & people just walking in & being served before me while I had been waiting. Mr. Blanco in a very condescending & loud tone & way said to me what do you want a Table. I then said Yes, I just want a place to sit to have some Coffee & a dessert. I then just made a hand gesture & he immediately accused me of pointing my Finger at him. He then yelled in front of everyone there, do not point a Finger at Me. I then said what are saying, I’m not pointing my finger at you, but speaking to you politely. He then said, in a Mocking Way, Cameras are Watching You & We’ll see. I then said well I’m glad because in this way they can see how it is You are Mistreating, Humiliating & Disrespecting Me. I then said Sir all I want is to have a Coffee & Dessert. Then in front of everyone there, including Servers who know me, said to me out loud LEAVE, you are not going to be served here. I then asked for his Managers name & he said to me I am the General Manager. I’m it. Never have I felt so embarrassed, humiliated or belittled in my 50 years of life.

I am a Doctor & Well Respected individual in the Community. I left feeling horribly mistreated for no reason & to have someone, who apparently is not doing well under stress is dangerous. I walked away disgusted by this & instead of making a scene walked away to speak to Customer Service & ask for a Store Manager. The attendant called Damian Aguirez, who is a Lifetime Acquaintance Friend & knows me well. He helped to calm me greatly as I explained what had transpired. He could not fathom this & asked me to contact you via e-Mail.

I’ve contacted Corporate in Seattle & have made an official complaint about this & therefore & awaiting a response. This is very disfortunate for me, because I had plans of taking my elderly Parents for Lunch there today & I had to change plans because of this.

I am truly bothered by this & have no explanation reasonable enough for Mr. Blancos terrible actions & behavior towards Myself. I don’t think that Nordstroms Welcomes this Harassing Behavior & there are Laws to protect individuals. The truth is always in the Middle, but when it comes to this there wasn’t a Story. He just rudely & in an appalling way acted out. I guess that in his Mind, the Customer is always right doesn’t fit his Mold. In his the, “I am the General Manager”, is the only way.

I WAS MISTREATED, HARRASSED & HUMILIATED BY the GM,...

Yesterday I went to Nordstrom to return a pair of designer shoes that hurt my feet back to where I purchased them. I have had them for exactly 1 year and have not been worn outside of trying them on and around my apt, as to break them in because the width of the shoe is pretty narrow. I was never able to wear these shoes outside of my garage because having them on and walking around for 15 mins was too painful. Needless to say, they sat under my bed in the original box and collected dust. They are in nearly perfect condition with unworn laces, dust bag, original box, and receipts.

I read the return policy and all the FAQs to ensure I was within my right to return these shoes. Unfortunately, I was met with opposition and my inquiry was quickly dismissed and shut down. I was told because they have been "worn" and it's been 1 year since purchase that they would not accept the return. I have been a Nordstrom member for years and have never returned anything prior and I let her, the manager, know that I travel a lot for work and forgot I had these because I never wore them out because of how painful they were and I didn't want to continue to waste $750 under my bed. There was no attempt from the associate or team member to even try to accommodate my request. No gift card offered, credit, etc. Not even attempt to work with me.

As a member and loyal customer for 15+ years with no record of excessive returns or any returns for that matter, I felt my request for assistance with this purchase could have been handled better. I would have been happy with exchanging for something more comfortable that fit my foot, as I was not able to try the original shoe on in store since my size wasn't available it was ordered and sent to my home. I am extremely disappointed that the one time I opt to utilize the biggest selling point for your establishment I am shut down in minutes and turned away.

I called ahead and spoke to a customer service rep that said I would be able to do the return and to go into the store only for me to have wasted time driving, paying for parking, and dealing with employees who didn't even greet me. We were shopping in the shoes dept. before I initiated the return and the male associate who was not tending to anyone didn't leave the register to greet us steps away. He barely spoke and was not inviting at all. I had already felt like this person was "over it" and annoyed to be handling my inquiry. I am aware this is an affluent area, but I have been a resident (I live 5 mins up the road) for 8 years and obviously have enough money to shop here because I have been for years. I didn't like the fact that I was not greeted or engaged until I initiated it, but all the other non POC guests were catered to and helped immediately. He wasn't overtly rude but he was short in his responses and unhelpful. The manager woman was more engaging but pretty quick to dismiss my request and didn't offer any additional support or help outside of giving me a bag for my box to exit the store with. There is def. a customer service issue and an immediate need for diversity and inclusion training.

How can you be an establishment that takes pride in a lenient return policy but then your employees treat me like this as if I haven't shown my loyalty over the years in consistent purchases and zero returns?! This is ridiculous. I know people who have had heels and fabric falling off shoes and clothes and taken them back with ease.

Can someone connect me to regional management so I can talk this through? There has to be someone who can help me. I felt slighted and wronged and this just doesn't sit right with me. I will not be returning to this location or spending another dime until someone can contact me and offer me the help and level of customer service I expected but did not receive when visiting your store...

Worst “department store” (if you can call it that) I’ve ever visited. Personnel is rude, inexperienced, act as if they’re doing you a favor when in fact it’s their job.

Visited the Men’s Suit Department for alterations for 3 dress slacks purchased at the store (with no help). Asked a long-haired guy that looked like an American Idol reject for the tailor. The guy acted annoyed that he needed to actually help a customer and told me someone needed to call. He allegedly called, then, rudely pointed to where the fitting rooms are and said, “there, you can find the tailor there”.

An elderly man was there helping someone, I waited 10 minutes, no acknowledgement. The alleged tailor then walked away with the person he was helping at which point I told him I needed help (in English) he didn’t say a word. The customer then said he needed to process her sale. Sat there for another 10 minutes, 3 sales representatives looking at their phones walked by, no acknowledgement. I approached an older male sales representative with a blue shirt, asked him if he worked there, he seemed annoyed, said “Yes”. Told him I’ve been waiting for a tailor, he replied “everyone at the store, meaning representatives and others are busy” (meanwhile many representatives standing around looking at their phones).

I could hear a large-size male representative at the nearby counter, standing next to the alleged tailor, arguing with someone about sending another tailor while they both just stood there like a pair of idiots. The large-size male representative was stating that the alleged tailor was busy, meanwhile, the alleged tailor just stood there staring into the distance.

I walked towards them, told the alleged tailor not to worry about it, and left.

I’ve returned the 3 pants and will never ever purchase anything from Nordstrom, Nordstrom online, or eat at the restaurants.

I already had a distaste for Nordstrom, it’s staff, and the overall look of the stores. This experience just confirmed the distaste was...