Lake Norman Power Sports — Local services in Cornelius

I took my Seadoo to Lake Norman Power Sports to get an electrical issue fixed. Lake Norman Power Sports ran a diagnostics on the Seadoo and said the main computer part needed to be replaced and that would fix the Seadoo and get it back to normal. This part would cost around $1,000. So after Lake Norman Power Sports said the Seadoo was ready for pickup I was beyond excited to get in out on the lake. The Seadoo is picked up and taken to the boat launch, launched into the water but wouldn’t start. Why Lake Norman Power Sports would tell me the Seadoo is ready when they did not even turn it on to make sure it works it beyond me. The seat was taken off and it turns out part of the Seadoo was not put back together. So I went to Lake Norman Power Sports and told them that it did not turn on. They finished putting it back together and now another error message popped up. They said it would be another $150 to get it fixed. I felt that since they never put back my seadoo and I had to figure it out on my own that they should fully cover the cost. Any professional business would in my opinion. Well Joie the manger of the service department refused. After that part was replaced they were still getting an error message and guess what, it was going to cost around $1500 to fix that. Joie said that the Seadoo ran fine it just would have the maintenance light flash on it. I was not about to pay $1,500 just to make a light go away. So I get the Seadoo back home, and what a surprise it still does not run correctly even though Joie said it would. This all happened about 2 months ago. I started thinking that they never really did replace that computer part in the first place, so 2 months ago I asked for the old part back. Lake Norman Power Sports refused and kept making up excuses. Anything from the tech that worked on it was on vacation and had the part locked up to the tech will be in later today and call back then. A week went by, no call, no part back. At that point I had no doubt in my mind that they never changed the computer like they said they did. I reversed the almost $1,000 credit card charge. My bank told me they would get in contact with Lake Norman Power Sports to get their side of the story and we would go from there. Well 2 months went by and I got all the money back and I did not hear from Lake Norman Power Sports at all. Well, a few weeks ago I noticed my credit card bill was about $1,000 more than it should have been. I looked and Lake Norman Power Sports have placed an unauthorized credit card charge for the amount of the bill I reversed over 2 months ago. I called by bank to get a fraud case placed against them but the bank said they would just reverse the charges again. The next morning I see a missed called from a restricted number and a voicemail. The voicemail was Joie from Lake Norman Power Sports threatening if I did not bring the total amount of the bill around $1,000 to her in cash by the end of the day that she would have a warrant issued for my arrest. WHAT!! What kind of professional business calls their customers and threatens to get them arrested?? It seems like Joie does not comprehend that trying to scare customers by using empty threats does not work and makes us dislike her. A simple phone call asking me to call you back would have just been fine. In summary, after having to deal with picking up my seadoo that was not put back together, dealing with Lake Norman Power Sports unwillingness to cover the $150 additional cost, then saying it is going to another $1,500 to fix it after saying the first $1,000 would have fixed it, charging my credit card 2 months later without warning, waking up to a threatening voicemail, I still have spent way to much money on a Seadoo that to this day is not 100% fixed. So long story short, after dealing with everything all I am left with is a Seadoo that still has not been fixed correctly and hatred towards Lake Norman Power Sports for the way I...

Our Sea-Doo was bought new from this dealership and serviced only by them. Late last summer the impeller failed after only 12 hours of use since the previous service. It took on water, and we were charged $2,100 for a "boil out" procedure on the engine to remove all the water. They claimed it was lake-tested afterwards — it wasn’t. Less than two minutes after we took it back on the water, the supercharger blew, sending metal into the intercooler (destroying the intercooler too).

They said it was just a coincidence that this happened and insisted they had lake tested it and it ran at 70mph. The GM, Susan Newsome, refused to speak with me even though she was in the dealership when I was there. She relayed a message that I should go back and speak to the service manager. Paid another $3,000+ for the repair.

Later I described the situation to the certified technician that works on our boat. He told me the engine wasn’t fully cleared of water, likely causing the failure.

Took it out and it ran rough so I returned again to their service dept. This time I was told their may have been some residual water in the gas tank and it would "work itself out". I told them to winterize it and we were done riding for the season.

It didn’t end there. First time on the water this spring and we got a "low oil pressure" warning followed by the SeaDoo going into limp-home mode. We had an oil leak from a broken O-ring (one they had installed on the previous repair) caused most of the oil to leak out into the bilge of the ski. Now a fourth trip to see them.

The staff acted like they were doing me a favor by fixing their own mistake and not charging me this time. The service manager, Joie is unhelpful.

Incompetent service from top to bottom.

Edit: Everything above this line is my original review.

There are no inaccuracies in my review. I said it was purchased new from your dealership and had only been serviced by your dealership. I never said I purchased it new from you. The gentleman I purchased it from did, and you were the only shop that ever worked on it for him, or me.

I never said this was a warranty issue.

Yes, Joie got me some "goodwill assistance". However, had your shop fixed it correctly the first time, I never would have had to come back for another $3K repair (including the "goodwill").

We could have had a face-face conversation and maybe worked something out, but again, you refused to speak to me. I am using this forum for its intended purpose. To give my honest feedback about a business that I had dealings with. It appears some people had a positive experience with Lake Norman Power...

I recently had my 2016 Can Am Defender (119 hours/ 1100 miles) serviced at Lake Norman Power Sports and I wanted to share some of the details about the great experience I had. This was the first time bringing my machine to Lake Norman, and I was pleasantly surprised right off the back at the time of booking my machines regular scheduled maintenance. According to my manual, there was quite a bit of work to be done, which I was planning to follow. However, upon talking with Joie and Genevieve in Service, they immediately advised that Can Am had issued a new bulletin guideline specific to my machine, which ultimately saved me quite a bit of unnecessary work and money. I also had new springs and wheels spacers to install, which they were also knowledgeable about, and added it to the work order. Once the machine went in for service, the team kept me updated on the status of my machine, and confirmed once it was completed and advised everything looked great, no issues! Always nice to hear without having to ask. When I went to pick the machine up, I felt like I was not just another customer. They had the paperwork and machine ready to go within minutes, and I even had a chance to chat with Kenneth (the Technician who did the service on my machine). He highlighted again, that the machine is in great shape, and we talked a bit about the new springs he had put on for me. It's always nice, when you have an opportunity like this, and not just a simple pick up and go. A day or two later, I looked at the invoice that I had folded into my pocket, and I noticed something I hadn't seen from other shops ever before... it was an itemized list of all the work that had been completed. I.e. Changed Spark Plugs with Part #xxyyzz, Compression test results, Fluid change/ details etc. Again, just another reassurance of the quality of work and detail that I had seen from the start. Thanks for the great...