SA Recycling — Local services in Corona

Starting off, I have been a customer here for over 15 years and today was my last visit ever. I had a truck in front of me with scrap on it and the driver waved me by him because I only had plastic and cans and glass to recycle. This caused one of the main guys at the scale to get extremely upset with me because he said I didn't wait in line. After this, things only got worse. Again, I have been coming here for over 15 years and always have all my recycling segregated before I arrive. This morning, a neighbor happened to ask me if I wanted to take one bag full of recycle as well and I said yes. Little did I know this bag had plastic and cans in it and it wasn't segregated. Again, the guy at the scale got mad even though I explained to him I don't mind pulling up front and spending the two minuets it would of took me to get it organized but he said no that's not possible you have to come back with that one bag a different time. Okay, that's fine, I told him and I also told him that's a very unprofessional way to do business especially with customer's that have been supporting this business for years and it was obvious I always had all my stuff organized as I had 7 trashcans full of recycling on my truck organized. So I informed him I will be leaving him and Six-Pac a very negative review online and this is where I hope all of the 2.5 million people that have read my reviews come in and see this review and also no longer support this establishment. After this, the front scale guy who I believe his name was Daniel went to the front office and out came Brent Benson who said he is the owner. Before he even let me say what had happened he immediately started belittling me and telling me I should know what to do and again his head was so far up his rear end he never even let me explain the situation while I was staying completely calm and hoping he would eventually finish talking and let me explain what had happened. Well that never happened, its apparent his head his so big because he thinks he owns the only recycling center in town he does not give two cents about customers and has ZERO real world customer experience or knowledge on how to treat people that keep food on his table. He finished by telling me never to come back which I already was planning on and stormed away in a hissy fit and hid in side the office. Well Brent, I hope you realize now what a mistake you made and even if this review reaches 100 people a month, I hope that's 100 less people that have to deal with your level of unprofessionalism and find a better place to take their recycles. I live in South Corona and will be taking my recycles south to Lake Elsinore to Cans Plus Recycling as I have heard from many neighbors they treat their loyal customers with respect and support the veteran community! I only wish I had gone there to begin with, again, to anybody reading this review please save yourself the trouble and don't support Six-Pac recycling until they understand that in this country the customer comes first and not the other way around!

Update to Response - Apparently Brent also has a reading comprehension problem as well. I never once stated above in my review that I was allowed to sort mixed recycles on the premises. As I stated in my review above I offered to pull forward and sort the ONE bag of mixed recycles and the employee said no and then when Brent came out to talk to me I wanted to tell him the exact same thing but he wouldn't listen as he was rambling on about his policies and what not without letting me even get a word in. Don't worry Brent, everyone can see that you are the type of person that believes they are never in the wrong and I feel my genuine review, along with the list of many recent negative reviews showing your unwillingness to treat your customers with respect will come back to hurt your business. And in terms of cutting the line as I stated initially I was waved to go ahead by the truck that had bulk materials for recycling and if I wasn't supposed to go around him then that's my mistake but you didn't...

To all review readers a suggestion; Take all reviews (yes even mine) as a grain of salt. I never allow reviews to make much impact on my decision making and this place is a great example of why.

I brought in cans, bottles and glass, was offered competitive prices. The staff was friendly and as fast as can be expected given the crowd that was there.

Some people simply have unrealistic expectations. You lose your cash voucher? It's on you. Nobody else is responsible for your mismanagement issues. Do things like this happen to everyone? Absolutely. But just because it's understandable doesn't mean YOU aren't responsible.

Bring in recyclables and you don't feel like you are getting fare prices? Do your own home work and become educated. You don't HAVE to give this place your recyclables. Oh, and if you state that there is a place that will pay you more for your stuff, why don't you say the name of the place? Otherwise your claim seems a little sketchy to me.

I've read up and down these reviews and I have not seen the owner being disrespectful or belittling anyone. I HAVE seen him defending his business and practices. Only in our cry baby, irresponsible society do we think someone providing customer service can't defend themselves from people with rediculous claims.

I can just hear some particular people claiming Im the owner or an employee. Why would I take the time to write all this out otherwise? I'll tell you why. I work at a restaurant and read reviews from customers with unrealistic expectations and exaggerated issues all the time. Because of the big corporate attitude toward this, I or anyone else would not be allowed to respond with logical retorts to some people's idiotic statements. I wish I could speak out in this way. "The customer is always right" has created a generation of entitled,...

They will steal all of your well deserved cash as they will not pay you the just amount. There are better places to take your copper and metal. Took at least 20 condenser fan motors, metal from the units, copper from the condenser coil from 2 units, only got $30 for all of that. If you know your metal you know how much these pieces are really worth. Will never come here again and will spread the word to every technician, construction worker, etc to stay away when they want to recycle their metal for a fair price. There is a place in Anaheim which will pay way more for these valuable parts. Glad I didn't recycle the compressors that I've been saving as well. I would have been cheated even more. They may try to "resolve" any issue here in the review section but they won't let go of the cash. On top of that they want you to do all the work they are required to do as a recycling center in order for them to pay you a little bit more. Even then you will get robbed of the fair price. Please do yourself a favor and try another recycling center for anything other than cans...