Holiday Inn Express & Suites Corona, an IHG Hotel — Hotel in Corona

During a recent family trip to LA, we stayed at the Holiday Inn Express & Suites Corona, an IHG Hotel. While the location is convenient—close to I-15—and the room was a decent size for our family of four, the overall experience left much to be desired.

Upon checking in, we were immediately hit with a strong bleach smell in the room, which made for an unpleasant first impression. Housekeeping only occurs every other day, which would have been acceptable if the service was thorough, but even on the days they did refresh the room, they failed to empty the trash despite us specifically requesting this from the front desk. The bathroom was in poor condition, with broken caulk around the tub and a generally neglected feel.

While the beds were comfortable, and the room featured a large TV and functional HVAC, the hotel seemed poorly maintained overall. We also had to repeatedly ask for additional towels, even though we were a party of four, which became increasingly frustrating.

The complimentary breakfast was another letdown. The pancake machine produced tiny, disappointing pancakes, and the hot items, including eggs and potatoes, were dry and overcooked. The fruit was either stale or overripe, and while the inclusion of soy milk and Chobani yogurt was appreciated, it didn’t make up for the overall poor food quality. The hot food items were rarely hot, and one day, the potatoes were downright soggy.

Perhaps the most baffling part of our stay was the tipping QR code left in the room, encouraging us to tip the housekeeping staff. In a country where tipping culture has gotten out of hand, this felt completely absurd given the lackluster housekeeping we received. We didn’t even get a proper refresh, and yet we were being asked to tip for what was essentially minimal service.

The hotel had a number of esoteric rules posted around the property, creating an atmosphere of unnecessary rigidity. For example, when we tried to fill our water bottles at the lobby water machine, the manager insisted we had to go to the gym’s water fountain on the second floor instead. This kind of inflexibility only added to the frustration of the stay.

The elevator floors were dirty, and the pool was small and not well-maintained. The back parking lot felt unsafe, with two homeless individuals sitting near the electrical box, making the area feel uncomfortable and uninviting.

Considering the price per night, this hotel did not meet expectations. There are better IHG properties available at this rate, and the combination of poor maintenance, bad breakfast, unnecessary rules, and frustrating service made this a 2-star experience at best. It's unlikely we'd return to this property...

We had a large group stay at this hotel for work. We rented a total of 7 rooms so that each person can have there own due to Covid. I arrived one day later than everyone else and when i got to the hotel there was no room for me. We had a reservation, we spoke to the lady at the front counter the morning of and we were assured that I had a room. The lady that was working the night I arrived was as helpful as she could be but since there were no more available rooms we were at a stand still. She said she could see my reservation but for some reason it was cancelled. Informed me that she could not see why or what would have caused them to cancel my room. Luckily we had ONE room with a double bed so I had to bunk up with another of our employees for the night.

Now for the checkout. We stayed for 2 nights. The morning of the second night we had 4 rooms checking out. Everyone else was staying. That morning we went to the front desk and checked out of our rooms. We even got the receipt from the gentleman working. At around 1:00PM I get a phone call stating that one of the rooms on my account was not checked out and they were trying to clean his room. This room was not supposed to be checked out. I explained to the lady on the phone which I assume was the manager and got that problem straightened out. Then she begins to tell me that 2 of the other rooms that we checked out of were not suppose to and that she would have to charge me the 2 additional nights since she could not clean the room. Actually told me that it was MY fault that they did not know we checked out. Mind you, we checked out that morning and have the receipt to show for it. She was not happy about this because now she would/could have 2 empty rooms that night. As a customer there is not much that we can do. We did what we were supposed to and then for her to try and charge me a night for 2 rooms that they didn't know were checked out of is not the way you...

Betty Rios and her staff truly set the bar for excellence in customer care and service!|our stay was April - May over 4 weeks, the room was comfortable, well appointed and spacious at 420 sq feet. Bathroom was clean, tub is always a nice feature for our preferences. Speaking of preferences, we always call ahead for extras and features such as pillows and tub instead of shower. |Ms. Rios the manager and her team always make sure our needs are met. |Amenities include breakfast every morning from 6am-10am, great selection from eggs, bacon, taters, pancakes, cereals, and fruits. |The hotel itself is well kept, structurally sound, clean, well maintained, ice machines are found on all floors, near rooms 120, 220, and 320. Each evening at 10pm, the front and back doors are locked, a hotel guest keycard is required to gain access, another safety feature to keep all authorized to be on the property, is safe inside the hotel. The design of the hotel and its layout is beneficial to the customer's comfort and safety, well done! ||The hotel is immediately off the 15 freeway and 1 mile south of the 91 freeway, which gives you access to Anaheim and the beach cities to the West, Palm Springs and The Palm Springs Aerial Tramway, a fantastic sightseeing opportunity overlooking the Coachella Valley to the top of San Jacinto Peak, the tram travels through the rugged Chino Canyon dropping you off at 8516 feet above the Coachella valley floor. Near the top of San Jacinto Peak is one of the areas best restaurants, the Peaks Restaurant (my favorite). Stay for a hike along the rim of the San Jacinto Peak, and step inside for the Natural History Museum!|If you take the 15 freeway north, Ontario International Airport is just 25 minutes away. ||Make Holiday Inn & Suites Corona your home away from home, Ms. Rios and her incredible staff will take great care of...