GameStop — Local services in Costa Mesa

This review is towards GameStop, not the staff I encountered.

In short: BROKEN ITEM sold. Sold as new item. Refund request denied.

Context: I bought a Star Wars waffle maker as a gift at a CLEARANCE price.When I went home and checked, the waffle handle was already broken.

This store is one of the stores that denied my refund / exchange request out of their policies. The customer service online was very slow, and when they finally replied, they suggested me to go to a store and (attempt to) return it; they mentioned that they could not handle it online somehow.

The price might be desirable, but only if the item is actually new and not broken. I do think that this is a rather unfair sale. I could have happily purchased another game or so if I were kindly issued...

After a few years of avoiding this particular store due to horrible customer service, I returned to purchase something that wasn't in stock at any other local gamestop. What a difference. The store is immaculate, well stocked, well organized and the customer service is top notch.

Went in again last night to purchase a controller for my husband and returned this morning to return it after discovering the only thing wrong with the controller we already had was user error. When I walked in this morning, the manager was working again and he greeted me by name.. it sounds silly but that means a lot to me. This location has gone from being my last option store to being my first choice. I will definitely...

Went in to sell a few things and kept wondering more and more why the price offered from the employee was so far off the cash price on their site... I finally questioned him about it for my ps5 edge controller ( he was offering $20 when that controller was only used once all accessories included, mint condition) he answers me that he couldn't test the controller because it "crashed his system" so he deliberately chose to omit that he scanned it as defective! That is dis honest and some business practices that are deplorable. I wouldn't put it past him that he would've not ring it up and pocketed the resale money considering how hard it was to get a receipt... Stay away from this business since it...