Geek Squad — Local services in Costa Mesa

TLDR: I’m extremely happy I opted to not go with geeksquad for my apple iPhone repairs. The repair agent(or I guess sales rep?) tried to convince me I needed my entire unit replaced when coming in for a camera repair. $110 for the camera but they tried charging me $600 for repairs. Ubreakifix fixed it with absolutely no problems.

I was on time to my appointment to get my iPhone repaired, as the camera had been coming up black. I took it into Geek Squad, as they were in Best Buy and I have never had a bad experience with Best Buy. I had to sit and wait for the next person scheduled to come in, about 15 min after my appointment. I was unbothered by this as I was happy to finally fix my phone, but my time would prove to be a waste here. After finally being helped by an employee named Nathan, I described my issue, and at first it seemed like I was getting some great help. He took my phone in the back, came back out with a white box, and told me there was one more camera left, and that it would be $110 for the repair(that would “HOPEFULLY”) fix my issue. I said great, let’s do it. He proceeded to take my phone and the white box to the back, and returned a few minutes later, to tell me that my phone was considered cracked because it had a few minor(and I mean to the point you really had to look for them) on the front screen, and insisted if I got my phone camera fixed, I would also need to get my display replaced, since my phone is cracked, for a total of like $450. I told him my phone display works fine, and I’d like to replace the camera without replacing the display. He informed me if they took the glass off, because of these “cracks”, chances are, it would crack. I completely understand having to make sure the customer is informed of possible damage, but the way he made it sound, if I gave him my phone, he would break my screen and I would need to replace it. On top of that, he really tried telling me that apple was suggesting I replace the entire phone unit for $600, because the “screen wasn’t sitting flat”…. That one I couldn’t even wrap my head around as it was completely fine. So my original quote of $110 shot up to around $450-$600, when my phone had been working perfectly fine, other than the camera app displaying a black screen. No. I told him I would not do that, and I would take my phone else where. I took my phone to Ubreakifix, and had my phone repaired to a like new state within a few days(they just had to order the camera for me). I felt much, much less taken advantage of, at ubreakifix. The guy clearly thought I was an idiot, and constantly followed his upsells as “I’m not trying to upswell you”. This, along with him talking to his seemingly new coworker like he was an incompetent bother when he was asking for help, made for an extremely wasteful, and unpleasant experience. I will most likely not be returning to Best Buy or Geek Squad again as I’d rather not be treated like an absolute idiot and potentially be out...

My parents had purchased new appliance from BestBuy, to start off with the stove arrived scratched. Not happy with the purchase the tech didn’t even bother taking it back. They also delivered a new fridge which they didn’t even put the parts together neither did they leave a manual. Also, to top it off they charged $100 on the spot because it was going to be difficult to install, which they didn’t even provide with a receipt, they took matters into their own hands, not even the corporation orders. My parents got SCAMMED. What kind of people would do this especially to people who are going through a very tough time during the his COVID-19 financial pandemic problem. They also scratched my parents expensive kitchen flooring. Finally, I reached out to geek squad first call was 50 minutes hold with rep. Carla after a long time while being on hold with her supposedly she was going to help me out... She disconnected the call and never bothered calling back. Called back geek squad now over 1 hour hold with rep. Bryan trying to get connected straight to a supervisor. Looks like there’s only 1 supervisor who can assist millions of customers complaint. What a joke, for a company with over $25Billion market cap. I will definitely make sure my parents take legal action, against...

Disappointed in the unprofessionalism and lack of communication of their repair service. Took my laptop in to fix the screen hinge. My agent kept trying to sell me a new laptop when I was adamant on only wanting a repair, and I just noticed he wrote down the wrong laptop in the repair service notes. It’s been a month since I sent my laptop in and I still haven’t gotten it back yet. Tried to call both the service center and the store location on four separate occasions after the estimated 2 weeks they said it would take to be fixed to try to get an update on my laptop because the service tracking number online had not updated since June 13th. All FOUR times they assured me that my laptop was already repaired and it was waiting to be shipped back to the store. However, I finally got a notification yesterday that two parts need to be replaced, mind you, over a month after I sent my laptop in.

I will not be completing the repair at this location as a simple screen hinge replacement should not take a month and a half. You guys are incompetent. Take your business elsewhere; this place isn’t worth your...