Baccarat South Coast Plaza — Local services in Costa Mesa

My girlfriend and I wandered into Baccarat while shopping before Christmas. A crystal cat caught her eye and I decided to get her that for a present. I had never been in such a store before, but all the crystal artwork, statues and glassware looked amazing. I was really drawn to the glassware and decanters and dreamed of the drinks I could pour into them. The associate that helped us was named Diane and she was friendly and professional. She let my girlfriend inspect the crystal cat and handle it before buying it. A few weeks later we got a handwritten card from our purchase. So that was some excellent customer service. A very neat store, beautiful items for sale, and good...

NO REFUND POLICY! My husband bought me a large bottle of perfume. I wanted to return it for a smaller bottle. As you know, perfume goes bad and I have many others. So I took it down there to get a smaller bottle and the man (who was kind of snooty) said ok sure we can exchange it. Then when I said just put the difference back on my card he said we don't do that. You can get a store credit. I said i don't think my husband was told that when he purchased. Then he pointed and said it's on your receipt... I am so upset about this! This is not a fair policy. Especially to the clientele purchasing...

Buyer Beware!!! This store will sell you merchandise and not tell you that their return policy is store credit only. They do not tell you this before or after the sale. It is only found on the bottom of your receipt. This means that they process the sale and state their terms on the receipt “after” the sale has taken place. I purchased a vase as a gift and when I tried to return it (4) days later, they jumped on their “return policy”. ...