Saks OFF 5TH — Local services in Costa Mesa

Thomas, the only manager, according to himself, was working. My mother in law purchased clothes for me and it didn't fit. She gave me the original receipt and I went there to go do an exchange and Thomas refused. The receipt states, "Exchanges and returns will be accepted within 30 days from the date of purchase (or the date of reciept for delivery orders). The original receipt or original gift receipt must accompany the exchange or return."

Well, I went to go do an exchange, and he said it has to go back to the original credit card, then you can purchase the items on your own credit card. Thomas said he could not do an exchange or put it on a gift card. I said the back of the receipt is the terms, and it doesn't state what you are saying, Thomas. He stated well that's what was told to us during training and its internal policy." I said I wanted to get this on recoding to show corporate. He said I could not do that, and he would no longer help me. Thomas walked away.

The terms are misrepresented by Thomas, that's not ok. Thomas and Saks off 5th has breached the terms of the sales contract. At the end of all this, they do not...

I have never failed to return anything in my life and I couldn't return a pair of sunglasses here. I had all the original box and receipt and tag. The only problem was that my tag was not attached to the glasses. I honestly told them I worn the glasses a couple of time. They said I couldn't return if they have been worn. Well, the glasses are still cleaner (I cleaned them before I went to the store) than many pairs on their racks. Those pairs are constantly tried on and off by many customers and the store can still sell them. My glasses are way cleaner than those. I had to clean them before I used. I understand this is an "off" store and therefore you can't expect the level of great customer service, but saying the glasses have been "worn" and not resellable anymore is just lame. I couldn't find any unworn pairs on the rack. Well, I'm going back to the Nordstrom Rack store in the same plaza. Worst thing was they gave you the attitude and condescending smile and look and it made you feel like you're cheap and not worthy...

All of employee are so mean in this store! Today I met the most rude associate named Telisa or so in store. She apparently don’t know any promotion going on in store. After my “friendly” remind, she finally “remember” to give me the promotion discount which apparently running everywhere is store. She didn’t know how many dollars she applied when scan a store brochure. I asked her to confirm how much discounted did she applied. She just said “don’t you see yourself?!” Of course I can’t see anything on my side of screen. I don’t know how much is the subtotal before and after discount. She said she don’t know also. She just kept saying she did everything and just try to scan the silly tag again and again with the most rude attitude and ugly face looking at a customer who gave her business and refuse to apologize. This is the most ridiculous person I’ve ever met. I hope Saks will run out of business sooner because they don’t know how to hire a helpful and kind hearted employee like Macy’s and...