Harbor Freight — Local services in Coventry Township

I called them multiple times and it did nothing but ring they wouldn't answer. Then I went in hoping they'd have the tool I was looking for. I walked in a older woman as standing at the counter and I asked her what isle I could find that tool, she just looked at me as if she didn't know where anything was. Then a man walked up behind me talking on the phone, he paused and said "isle 4 and we are only taking purchases for 10 more minutes" then he continued with his phone conversation. Did I mention this was at 6:30? According to google they're open till 8, maybe they close at 7 or something but still, it was only 6:30. I found the tool I needed and went to the old lady at the register and she pulled out a notepad and started writing the item down. I said wait you can still accept credit cards right? She said "no" in the blahest way ever. I was slightly short on cash so I asked again if there's any way she can accept credit. Once again "no". No apology or anything. Just a rude old lady and a rude man who don't care about the customer and close shop early. I'll never go here again and I suggest you...

Sad that they can sell a faulty item and refuse return. We have purchased sump pump in past and understand with the replacement process it must be mailed. But when you install and item and in 24-72 hrs you see the item isn’t properly turning on as it should a refund should be allowed. Now in the same week we are going to Home Depot to spend at least double the price for a product we know will be honored replaced or returned if sold faulty in a timely manner. You just lost a long term customer to a more expensive competitor and of course will be sharing our experience. You could have even returned it so we could buy one immediately since it has been less than 3 days since purchase when we notified you. I bet even the employees wouldn’t but their pumps at...

The 2nd cashier who helped me with all the items on MyList was 5 stars worthy. However the first cashier I asked told me they didn't have time to help me find everything on my list and I could tap on the item and it would tell me the aisle. The next failure was a dock worker who almost put the wrong tool cabinet on my truck, luckily I noticed. And the third strike was that he forgot to put the impact wrench into my truck which wasn't noticed til I unpacked the 1700.00 worth of items when I got home. Yes I had to drive back to the store to get it and ironically I chose this store because it had everything on MyList but was 35 min further than a closer one. ...