GameStop — Local services in Covington

I called yesterday and spoke with Drew. I needed to trade in my remote for a new one using the warranty. He informed me I needed to bring the entire console in and trade it in. He said that was the policy. I have had warranty on other consoles and trading in the remote has never been an issue. He was very dismissive and not very helpful. I usually get great customer service with GameStop. Friendly helpful employees. I called the 1800 number and it escalated my frustration even further. I was told a supervisor would call back and never got a call. Today I call back and she told me I should be able to go just exchange the remote. At this point I just want a refund for my warranty and I’ll just buy a new remote. Very...

I came in with my husband to exchange a broken NEW controller under warranty, and the experience was absolutely unacceptable. First, the associate insisted on scanning my husband’s ID — which is invasive and unnecessary for a warranty exchange. Then, instead of giving us a new replacement, we were handed a used controller in return. On top of that, the associate was rude, dismissive, and even invaded my husband’s personal space without saying excuse me. COVID is still a concern, and basic respect should not be too much to expect. My husband has been a loyal customer and gamer for years, and this is how he’s treated? GameStop needs to seriously retrain their staff, because this location...

The store is a larger store however the staff at this location is rude and very unprofessional. When there are a few people in the building the staff acts as if your an inconvenience to them to help you. Sorry my question is more important then your personal conversation. And when it is busy you can tell they can't handle a crowd. The staff needs more training on customer service I have not met the manager of this location however there staff reflects them so I'm sure he will be the same or worse. This is a fend for yourself store. If you know exactly what you want to here. If you need help find...