I visited Mainline Vision and Eyewear in June 2023 to have an eye exam and to get a new pair of eyeglasses.
They had all my info on file from a previous eye test and eyewear purchase.
I arrived 10 minutes prior to my appointment time and checked in at the desk. After reviewing insurance info, I was invited to check out the new frames that the insurance covered. I selected the frames and then was brought back to have a couple of preliminary tests done prior to the Doctor seeing me.
The Doctor administered the tests, explained everything clearly to me and asked if I had any questions before bringing me back out to the front desk to settle up.
All in all, friendly and professional service from the Doctor and the front desk associates.
One thing of note...When I originally made my exam appointment, the first available date was a month from then, so plan accordingly in case near term dates are booked up. Since the facility is only open 3 days per week, eye exam appointments likely fill up quickly.
When I completed my purchase today, I was asked if I wanted to make an appointment for next year so I went ahead and did so.
Since everything was relatively simple on this visit, I was in and out in 40 minutes including the 10 minute arrival ahead of the...
Read moreI cannot express enough how great my experience with Dr. Mastrine and staff was! Dr. Mastrine saw me the NEXT day after I called and returned a phone call about needing an appointment due to headaches from vision strain. She was very kind and thorough and took time with me to make sure I had excellent service. The office staff was wonderful and assisted me with insurance questions and selecting and measuring me for a good frame. I will absolutely be back… no doubts about that. I wish I could give more stars for my whole experience with this practice. If you do your part as a patient, you will be nothing more than...
Read moreThe staff will not address my concerns, nor give me a corrected script for my vision. they are adamant that I only get what they gave me. i wear contacts and those that they threw at me and never rechecked or fitted will not work. i have tried to get this corrected and they are trying to bill me even more than I was originally overcharged. If I could give negative...
Read more