The UPS Store — Local services in Crestview

I have tried numerous times to talk about our horrible experience shipping a table to Pennsylvania. I paid for a table to be properly packaged and protected but now I’m now paying to have the table refinished due to all the concealed damage that was not evident until the truck drove away due to the table being insufficiently secured and protected. I have been lied to by the General Manager and Store Manager on how the claim was processed and the outcome. I have asked for the owners information as well and was not given the courtesy to at least communicate the situation. We were told the table was going to have a crate built for transport and a cheap pallet was constructed with screws that scratched and gouged the top as there was nothing put between the table and the pallet except the sheet that was used to cover it during preparation. The sheet has holes worn on the corners where the table rubbed through. I called the store immediately and was told I would be contacted the next day. I then supplied over 20 pictures of the extensive damage to the table. (This was a brand new handmade walnut table) We were asked to get a refinish quote on letterhead which we did only to be told that the claim was refused. We then were told by our local UPS store to resubmit it for concealed damage and I had to ask 6 weeks later as nothing was communicated. Still denied. So I paid $600.00 to ship a hand made table. Now I’m paying $1000.00 to refinish top and legs due to damage. I am a business owner myself and would never treat a customer this way. I’m...

Save yourself some time and drive to Niceville. I went in yesterday, October 25th, needing to have a label and fax cover sheet faxed to a business, which is called a return service, and was told that they couldn’t do it by the gentlemen working the front. I don’t recall his name but he had a nose ring and a Pinterest tattoo on his left forearm. He told me that maybe other locations can do it but they cannot. The staff already seemed overwhelmed and irritated with the few other customers that were there so I just left and called the Niceville location and explained what I was trying to do, which was pay for a label and have it faxed to a business to have a motorcycle title overnighted to me, they assured me they could handle it. I drove to Niceville and had a completely different experience. Maybe it’s lack of experience or knowledge I experienced at this location which can be addressed with proper training, but there was no excuse for the lack of customer service skills. There was no attempt to be friendly or try to help me with this...

So, my mom passed away in Nov.2016,and my 22month older sister who lived w/ her and cared for her, died July10th, 2017.I lost my whole family in less than 8 months. I live in Tennessee. I didn't get to go home very often, so when I did get to go in July to the funeral, I packed up A LOT of sentimental items. Mostly pictures and German heritage metrobellya items. While the crew packed things well, the boxes went thru a beating! Items were damaged. It broke my heart all over, again! Ya know what, though, people actually cared about how I felt , from the top of the chain , to the bottom! Leslie, YOU are so special, and I thank you so very much for caring for me like you did! I'm not computer savy( oh, my name is Tanya, Tim is my husband), and you took me under your wing! Chris you are a good follow up person. You didn't brush me off when I called to see if Leslie was working. Yal'l are what make a company special, along w/ good owners. I would definitely do business w/ youns again! Thank you ALL so much !! Tanya (Beasley) Forrester and...