Verizon — Local services in Crete

I wouldn't even give this store a star but. that's the only way to write this. It's the worst experience ever, with a December promotion Verizon had going on. Tristan was the employee working and started this whole mess. I had to call Verizon 7 times (total) to try and get this resolved. On 1 call, we had a 3 way call directly with Verizon and Tristan.

It sounded as if he was going to take care of this issue that he'd done, which everything was wrong, He never corrected anything. Plus 6 weeks after the old phones were traded in, he still hadn't returned the old one's. He said he did at first but, couldn't provide tracking numbers because, later they were found at his store.

On the day we were to get this all straightened out with the correct devices, Tristan said, it's been over 30 days, can't do anything. But, was called 2's before that and that was was never mentioned.

He sold 2 Samsung phones with 2 Ipads and Iwatches and said they'd work together. Of course they do not. He called his Mgr, he called his Mom to make sure.

So these were Christmas presents and knowing that they aren't compatible rather ruined the great Christmas gifts.

On that same day he said there was nothing he could do, he then tries to see if they're compatible, "oh" THEN, found out they're NOT!!!!

So. I've switched these phones to Verizon, not Victra, that 3rd party co. in Crete and will never deal with them again.

I feel Tristan should not be working there. He has lied and not performed any of his...

The people at Z-Wireless/Verizon are not trustworthy neighbors. My 20 year old nephew took his Verizon phone to them for a new battery. Instead, they offered him a "free" phone (which they conveniently didn't have in stock), then proceeded to sell him a new, more expensive phone (which they conveniently did have on hand), a service agreement, and charge an activation fee for a whopping $260! When we called them on their scam, they nearly refused to let us back out of the contract and then added insult to injury and charged a bogus $35 restocking fee and a $10 reactivation fee on a phone we didn't even use. Beware friends -- thieves and scoundrels still exist on Highway 33 in...

Worthless. I was sent to this location PER tech support with the promos that my issue would be fixed without cost to me because the issue was with the functionality of the watch. The employee told me I would have to pay for a new watch AND the remaining balance on my watch inorder to fix the issue. When I repeated what I was told by tech support the employee said "I can't do that without a manager" when I said to get the manager his reply was "we don't have a manager". Then he directed me to a location over AN HOUR away. Don't waste your time with...