Dairy Queen Grill & Chill — Restaurant in Crete

For pricey food, that isn't particularly better than comparable competitors, I would hope "the customer is always right" would be reflected in the customer service. I ordered a double cheese burger with bacon added and only ketchup and pickle as combo meal. They got this right. I ordered only a flame thrower burger along with a mini turtle blizzard. All of this came out to 20.66 with my 1 dollar donation to children's marathon foundation. Anyhow, the flamethrower burger had only 1 quarter pound patty on it once I got home. I called to let them know the mistake and I was told (without a moments's hesitation) " Oh, that's because she asked you if you wanted the quarter pound one or the half pound one and you said the quarter pound." I was not asked this at the drive thru, and my receipt reflects they charged me for the 1/2 pound flame thrower burger(which is the only one on the menu). They did the right action by offering to make it again if I came through, or mail me a coupon, which I opted for. So that is respectable. But I was not satisfied with my conversation with the employee. This also is not the first time they have messed my order...

This is me deleting and rewriting my review. I am truly baffled how this food chain remains in business. Not only is their food mainly cold but the time it takes for them to get any food out regardless of how many people there are is slow. The workers talk and mess around while we sit there for no less than 6 to 10 mins. Occasionally it'd about 10 to 15 minute wait for food. The manager is a over grown child with no self control or reasoning. I understand when your short staffed but I've never seen less than 4 people in the store at any point in the last 6 years. The food and people are both disgusting and the fact the owner and franchise are both okay with just slandering the DQ name is just pure laziness. I come back every few months to see if it's gotten better....

I never leave bad reviews but I hate this DQ. THE WORST DQ I’ve ever been to. The ones in Beatrice are better, BOTH of them! We had to ask the lady at the window to repeat our order 3 times because she was not grasping what we were saying. When she finally repeated it she was incredibly rude. I ordered a chicken strip basket and a smores blizzard. The chicken strip backed had OLD toast in it and the 4 chicken “strips” I got were more like 4 chicken nuggets. The s’mores blizzard had only 3 pieces of chocolate… this is not an exaggeration. Also couldn’t taste any graham cracker in it. I used to work at this Dairy Queen and was even an assistant manager and it is crazy how year after year it seems to get worse and worse. So disappointed and will...