Target — Local services in Crystal Lake

I'm rating this target at 1 star for the following reason. I have made quite a few purchases and noticed 3 times that the pricing on the item and the price I was charged were different pricing. I have even taken pictures of the shelves they are on and only a select amount of times will I get the item for that price.

First time, I purchased a pokemon card pack for my son at the shelf price of $20. I checked the shelf which had 5 packs and the bottom shelf also had another 5 and both shelves listed "Pokemon card pack $19.99". When I purchased the item, I was charged $25 and customer service was nice enough to give me the item for $20 after saying that the shelves were marked wrong.

Next instance, I found a gerber knife that on a rack that said "Gerber Knife $9.99" I proceeded to purchased this knife but it rung up for $24 and when I showed the cashier the picture of the shelf, the item was still $24, so I put the item back.

Today, I purchased a stitch disney infinity figure. The figure was in the clearance section and had a clearance tag that was rubbed off. I asked an associate how much it was and he scanned it and said $13.99. He told me they are clearance and are being priced out to sell. I asked him again to check the price. $13.99. I stated that it didn't make sense that it was $13.99 if they are being priced out and he scanned again and its $13.99. I get home and the price on Target website is $4.99.

These are a few times specifically that I've had a pricing problem with Target. I'm 100% sure there are times I do not realize that I'm paying more than what is stated on the item. In fact, I watched a lady today have an ergo baby carrier ring up for one price and she stated and proved that the ergo was for much cheaper. I hate to see that an item is attractively priced and then after purchasing it, I did not buy the item for that price. Tomorrow I will attempt to get refunded the $9 difference on the stitch figurine but I cannot...

Quick. SAFE. I did not want to go IN to the store. I called ahead to inquire how to order if I wanted drive-up pickup.Employee explained I needed to order via Target app and told me about the instructions I would find there. I also asked if their employees were wearing masks and gloves. She assured me they were wearing masks. Following the app,I indicated I was on my way, and then arrived, to see the bar code ready. I was masked. An employee was waiting outside with my large box and he approached my car (app has description), politely asked if I would pull up the bar code and turn my phone around so he could scan it (hands free of touching me/anything of mine), asked if I wanted it in my trunk, politely put it in and told me he was not allowed to touch my car so I shut my trunk. Once home, I wore gloves to remove the box onto my driveway, left it there about 4 hours after spraying the box down with alcohol/aloe mix. I removed the outer materials while gloved outside, removing and discarding my gloves. Experience was...

Adriana is Target’s treasure. I left an item at the self checkout. I called the same evening. A young man told me he would put it on the side for me to pick up. This was a $3 item (pictured below) but it was extremely difficult to find. When I came to pick it up (this is a 1.5 hour round trip for me), Adriana told me it wasn’t at the customer service desk. Disappointed, I was refunded my money and left my name and number in case it showed up. About 20 minutes later, Adriana called me and told me she found the item I was looking for. Not the one I left but she searched around for another one. Adriana could have dismissed the entire situation and gone on with her business. But she didn’t. She went above and beyond and that is becoming more and more rare these days. Target is very lucky to have Adriana. And, I was very lucky that she was the Target Team Member that assisted me. Thank you Adriana. The world could use more people...