Brinker — Local services in Dallas

Shouldn't a restaurant put a sign up if a staff member is infected with Covid? Well we don't have one up in SD. I used to love working at (Chili's store 1813) they make you feel welcome and at home, At First. You get comfortable with your " Teammates " and management until until something like COVID-19. I've been here over a year now and it's been wonderful don't get me wrong but this whole TM this is bull. Ok, a line cook was exposed to the virus and reports it to management. After leaving the office he comes and tells me and a cpl other cooks ( I'm a line cook also by the way ) No meeting was held on what precautions to take or how serious it was ok... Then it's been a few days and I notice there has been only one manager working the whole week and my bro was on quarantine. I over heard servers talking to the manager and she explained that the other managers are staying at home to take safety precautions because they've been exposed to my bro... Duh we all have! We should have closed to do the right thing and make sure everyone was well and healthy, like test all employees talk about the social distance criteria or something. But instead,a they bring a couple of managers from Out of State Stores to come help. Along with Director of Operations Brian (something) from Minnesota to sweep it all under a rug. And on top of that GM of the (1813) store Rachel here in RC, SD messages everyone on HotSchedules that she is sorry and that she appreciates blah blah blah, and "A True Chili Head" will go above and beyond to keep the ship afloat. So..... If the GM is willing to abandon ship with no warning to her staff, that "she says" is really important to her and cares about drown. Then why wasn't the workers still working during this time compensated? Hazard pay, a bonus, raise? Something? We were left to die basically is what that sounds like to me! What if "ANY OF THE WORKERS" were infected GOING ABOVE AND BEYOND for the job we appreciate? I asked Rachel about bonuses and stuff for us who stayed but she replied "Nobody is getting anything, you got a lot of overtime that should be good enough." I only asked because a longtime (few years) cook told me him and another long time cook received a bonus. I only posted this because when we report things to our GM, it only goes that far. Maybe you'll get a word in with Brian but that's all, he's a smooth talker. So if any of the Big Guys appreciate us small guys who care about each other and what we do here at Chili's of Rapid City please take notice that the epidemic is not over. What will happen if we get hit again or what if my bro "who still works" at Chili's infects a customer or fellow workers. And yes we all take the proper procedures to stay healthy but there's always that What If... Thank you... Nothing like managers who say they care but will flip in a...

I visited an Arlington Chili’s location on Oct. 20, 23. After my kids and I finished our meal, I paid on the kiosk. The kiosk shut down on me, so I waived the server over to tell him. He brought me another. After going through the steps, the kiosk said a payment was already processing. I told the server & he went to check the computer, then returned to tell me there wasn’t anything showing. This is when he took my card to run it “old school”. When he came back he told me he fixed my ticket because he forgot to add my child’s good grades free meal coupon. When I got in my car, I immediately checked my phone (I left it in the car). I saw both transactions ($73.87 & $60.07). I went back inside to show a manager, & she told me to call if both post to my account. Oct. 23, 23, both transactions posted. I have been fighting for the $73.87 to be returned to me, but Chili’s, Brinkers, & my bank will NOT refund the double payment. They refuse to. I called the police on Chili’s for theft & filed a report. With this said, if you visit a Chilis & the kiosk shuts down on you, DO NOT let them run your card again until you confirm nothing went through on your account. If you do not, and they run your card themselves, and both transactions post for the SAME ticket and meal, they will not refund you the double charge. This was a $40 meal. To add salt to the wound, I’m a recent widow left to raise my kids alone, and now have only one income. This company and their staff is stealing people’s money and will not return it. If this was an individual stealing from Chili’s, they’d be in jail. I will never dine at another...

i purchased 2 gift cards from online and the store refused to accept them. i am or excuse me, was a regular at the waxahachie location going once weekly. after my experience i called the corporate offices and it is a joke. there is no human being to answer the phone. i want my money back. i and my family were embarrassed while dealing with the manager in a crowded restaurant. we had asked out waiter to put 3 police officers dinners on out bill. we eventually did get our and their bill paid but doing it anonymously was very difficult. our regular wait person, Harley knows we purchase for others very often and it was a real trip dealing with a company this large not accepting the very print out they sent us and because i had a bad feeling about using them i actually took pictures of the website info to prove our purchase. now number 2 the week before we were also put on the spot apon paying or over paying again. i was embarrassed there also and rather than argue we overpaid our bill and quietly left. we are done with this company. im not really sure the company will miss the 5000 or so we spent there yearly but the replacement eatery might like...