Apartments at The Sound: Leasing Center — Local services in Dallas

UPDATE: This is a long post, but if you're considering moving here, please read this. After my review, Sabina contacted me and didn't help us at all besides telling us to what to write for delivery instructions. So I followed her exact instructions and got ANOTHER PACKAGE STOLEN. 3 packages stolen in 4.5 months? I reached out to her again regarding my safety and theft concerns, and was told they would look into it and would follow-up. Haven't heard anything back for over a week. I had to follow-up, twice (email and phone call) in order to get a response back. Willie, the apartment manager finally gave me a call. He stated that there wasn't a follow up because Sabina was out of office, then why when I called on Monday someone told me I would get a response that same day? He said what they did was check the parcel pending and the mailbox to see if the package is there. Well obviously it's not going to be there, because it was stolen lol. He said there's nothing they can do about it. He said they can't put camera's in the mailroom because people don't consent to being recorded? Yet they allow cameras in the garage and residents to have cameras outside their door to record people without consent? Make it make sense. He said they have camera's in the garage because non-residents can use the garage. The door from inside the garage to the apartment building is freely open, which means they allow non-residents to have access to the building. How is that safe? His solution was for me to file a police report and to get a p.o. box. So someone that pays 2 grand in rent, has to pay extra money to not get there stuff stolen? Don't be fooled by the good reviews, look at the one star reviews before deciding to move into a building that clearly doesn't care about theft or safety.

Old post: We have only been living here 4 months, and we had 2 packages stolen from us from the mailroom. There are no cameras in the mailroom, and it’s easily accessible to the public as they can just walk into the room without a key. We paid extra for parcel pending service, and still our packages get stolen. If the packages doesn’t fit in the lockers or the lockers are full, then they should be kept with the leasing office. Theses packages cost almost $1,000, and when we contacted the leasing office, Savina's response was there is nothing we can do. For an apartment that claims to be luxury and with how much the rent is, you would think they would have camera’s in the mailroom. Now we are stuck at this place for another 8 months, and we can’t send packages to our apartment. I was curious and looked at reviews of this apartment, and so many people have the same complaint. You would think to keep good customer service, this place would listen to the feedback and make the...

I don't usually write such reviews, but this apartment is an exception. Starting with the location and view. It is absolutely gorgeous!! This place is right next to a lake which makes it a great spot for people who like to go out for a walk. The owner of all the properties in this area are same and hence they have pretty cool events planned around the area. There's a sound stage, an amphitheater, an events lawn and a town hall right next to the lake. I've been looking for a good apartment for quite some time. I visited this apartment today to get tours of some of their 1 bedroom apartments. My leasing consultant, Mariah was amazing. She helped me narrow down the options based on my move in date and then showed me all the apartments that fulfilled all my expectations. It started raining in the middle of the tour but she was still showing me around the complex really well and making sure that we are not in the rain for long. I ended up putting an application in for one of the apartments that I liked. She was very informative and helpful throughout the process. But here's where I say this apartment and it's staff is wayyy better than any of the apartments that I've looked at recently. When I got back to my current place, I went through their website and saw all the apartments once again and I realized that I like another one more than the one I just filled an application for. Usually, any management won't allow you to change the application once it has been submitted(or they'll ask you to pay again for a new application). But when I called them, the staff told me that it can be changed one time for free even after the lease is signed as long as it is not too close to the move in date. This just proved that I made the right decision of leasing one of their apartments. Mariah again came to the rescue and said that she'll keep an eye out for the other apartment's availability as per my move-in date and will let me tour that one before I make any decision. I'll keep updating this post as I move ahead with their process and my experience post move-in.

Update (feb 16, 2024) I've been living here for quite some time now. And it is still a great experience to live here. The gym and other amenities are amazing! The maintenance staff, specially ken has been very helpful. I've never had such a great maintenance support in any other apartment community. The staff organizes events almost every single week,keeping the residents engaged and excited for the coming weeks. Food nearby is...

"Luxury living" 🤔 It may seem that way from the exterior. Let's dive in and take a closer look.

Exterior doors and parking garage gate are always broken. Resident safety is not a priority of The Sound apartment staff.

Trash is often not picked up by trash valet. Trash valet has been reduced to MTWTH, instead of 7. And residents are required to pay for this service, yet the cost has not been reduced.

Pet waste is found scattered outside and inside the buildings. Parking garage and the stairwells are not maintained either. They usually have a foul odor, trash and pet waste.

Amenities - Gym has several machines that have broken signs. Pool is usually hogged by a certain group of middle-aged adults who invite 20 of their friends, blast their music all while being inconsiderate of others at the pool. The office created and stated residents are required to wear amenity bracelets, but this is not enforced. What a waste of money.

Weed can be smelled in the hallways and seeped into other apartments.

Courtesy officer is non-existent. Loud yelling and music late into the night means nothing to the apartment office staff. Again, no enforcement of "required" amenity bracelets.

Parcel locker has remained broken for several months. Resident packages are left in an open cubicle or on the mail room floor free for the taking. Not everyone believes in the honor system. No cameras to see who steals resident packages.

Leasing office may or may not respond to resident emails.

Most of the 5 star reviews are for maintenance service. Let that sink in. That's how the apartment is able to gain their 5 star ratings. It's not based on the actual living experience. Maintenance staff will do the bare minimum in repairs. Instead of fixing a wall they cut out, what did they do? Just stuck wallpaper over the site! Filter the reviews and you'll see what else the residents think of this "luxury" apartment.

Reading other reviews, (other than maintenance service) reveal that upon moving out, The Sound leasing office has multiple inappropriate fees charged to innocent residents. The Sound leasing office, be honest about wanting more money to meet your bottom line. Just tell the residents what the money really is for!

The Sound, residents pay thousands of dollars to live here. Residents are bound to a contract and expected to do their part. Do...