Torteria Insurgentes — Restaurant in Dallas

First time going, I went with my Husband who goes there regularly for lunch while at work. He highly recommended driving all the way out there for Me to try this place as we live 30 minutes away. To start, very good service at entrance, greeted and attended politely immediately walking through door. We were seated, but here is where the only issue I had became a problem: It took 10 minutes for our server to come by, which would not have been an issue, but we noticed the greeter/possibly also manager (as he was on top of cleanliness and overall maintenance of the restaurant) alert the server we had been sat in her section. The table behind us was sat after us, & she ran over to grab their drink order before even greeting us. In my opinion, in many restaurants, female servers are much more attentive to all male tables as opposed to tables of all women, or couples/mixed groups for tipping purposes. When the server did finally come over, she grabbed our drink & food orders, I ordered a coffee with a water and was advised fresh coffee had to be brewed and would be a while. Not an issue, I assumed at least I would be served my water while I waited. I didn't recieve anything to drink until my coffee finally came out which was really not a huge deal, but coffee with spicy food isn't a tasty mix, for that purpose I wanted a water. The food came out within a timely manner of about 15 minutes, and was absolutely delicious! Everything was plated nicely and tasted great. Unfortunately we like our food spicy and made great use of their tasty salsas, but again our server took an eternity to come back once we started eating, so we were dying of thirst. Once She did come back, She did bring a refill for my Husband but again, no water for Myself. Overall, the food is worth trying, I would go back honestly, I just hope I have a different person tending to my table next time (which according to my receipt was a "Yadira A."). The restaurant is nicely...

Not a México City street style food at all, far way far from it. It's ludicrous to advertise yourself with flavor and style that you clearly lack of. Decent parking lot, spots are too narrow do not bring your big 'ol truck. Restroom floor slippery, out of paper towels and handsoap, huh pandemic times people. On top of regular hygiene. Tables are too close to each other, screen tv's are too small, the luchador masks look tacky on a mannequin head, prices are not worth the flavor. One can get same price for a torta at La Hechicera and the taste of it its abismal. The so called Mexico city style tacos, I ate the pastor ones, that was pork with achiote sauce not a true pastor flavor... They serve fruit agua fresca from concentrate, it tasted like battery acid, I switched to tap water instead. Their portions are small, correction tiny. Overall, I think this place its a phony, a real fake (pun intended) Mexico City Style street joint. The only thing that deserve praise its the servers, those ladies are attentive and polite. Thank you. I get it, pandemic made a big impact on many place from the food industry, however this stingy administration at this restaurant its a hit and miss. Not recommended for an avid Mexican food...

The food was good, but the waitress that served us was horrible. When we placed our order she didn't ask if we wanted onions and cilantro on our quesadilla. It was my first time there so I didn't know it came that way. My husband asked for a taco de tripa and specifically requested it to be soft not crunchy. She brought it crunchy. Then when we sent it back she got bothered. She would leave and not return to check on us for long periods. She was rude and very unprofessional. We finally had to leave and since she never came back we had to ask another waitress for our ticket. The ticket never came so we stood up to find out about paying, and the other waitress went to tell our waitress to bring us the ticket. Our waitress finally came with the ticket and my husband had his card out to pay and she snatched it out of his hand. Very bad attitude. Unfortunately, that negative experience overshadowed the food and robbed us of enjoying a really good meal. They should really train their workers to have better customer...