Rukus Gold And Silver Experts (Diamond - Joyas De Oro 10k 14k 18k, Jewelry Repair, Cash For Gold) — Local services in Dallas

If you need your jewelry repaired, Rukus will screw you over. I took them my great grandmas diamond ring that had a diamond missing for over 50 years. I had them repair it because they're right up the street. They charged me $100. Two days later, the diamond falls out. I took it back to them and they claimed it wasn't the same diamond, and that it will be another 100 for them to fix it again. The owner/manager was very rude and unsympathetic. He even accused me of taking out the diamond. He spoke to me like I was a lowlife and not a paying customer. Save yourself time and money. This place will screw you over.

(Reponse to owner's post) Your response was only confirmation to my complaint. You should be more courteous to your customers. You're insinuating that it was MY fault that the diamond fell out two days after your guy supposedly fixed it. You refuse to accept the notion that it could be your fault the diamond fell out. You guys aren't even a certified jewelry repair establishment. You outsource that responsibility to some third party. Only God knows who you have fixing jewelry. You're showing yourself to be unsympathetic, unreasonable and patronizing. And I'm only beginning to shine light on your little crooked...

Best place to buy gold jewelry. Was looking for a chino flat tight link chain and Rukus had one in stock. Got lucky that I found Rukus gold and silver. Real gold and KD was super polite and helpful. There was no rush on the transaction. Rukus gold and silver saved me from having to go to Houston since it's hard to find the flat chino close link chain here in Dallas. So if your in the market for a chain like this one then go to Rukus. You wont be disappointed. Happy customer and I will be returning...

Never shop at this place again. I admit the management has horrible customer service. They don't care about their customers.Customer satisfaction should be a top priority for any business. Negative experiences can significantly impact a company's reputation. Management plays a crucial role in shaping the customer service culture. When customers feel valued and heard, they are more likely to return. Businesses should strive to create a positive and welcoming environment...