Tovon & Co. Diamonds | Dallas Shopping Ctr. — Local services in Dallas

My experience at Tovan exceeded every expectation I could have had. Tommy and Denise were so incredibly helpful from the very first visit, through the entire ring buying process and after. My fiancée and I chose to look at rings together one day so when the time would come I would have a good idea for what she liked. It kind of sounded weird to me at first when we decided to do that but honestly it was a great decision we made and I highly recommend you do that too if you're reading this and don't know where to begin with the process. Thats the start of this great customer experience. When we entered the store we were greeted by Denise with a warm smile and she came right over to help us out and could not be friendlier. She took out boxes and boxes of rings and let my girlfriend try on every possible style imaginable. What she thought she wanted end up changing drastically and she absolutely fell in love with a marquise diamond once it was on her finger. Denise was so patient and helpful and even though this was an incredibly nervracking experience for a guy to have (a lot of pressure!) she made us feel so comfortable throughout. I made sure to get her card when we left and secretly called her back about a week later asking when I could come back up. I was able to sneak up one day when I was off work and Denise remembered everything about my now fiancée preferences. She introduced me to Tommy, the guy who's behind making these beautiful rings happen. He took me step my step through every aspect of the rings build and pricing. He understood my budget and what she wanted and made it happen. He let me come back in when the special diamond he ordered arrived so I could inspect in under the lense and even sent me 3D renderings of what the completed ring would look like. Denise and Tommy made my sensitive time line happen because I decided I wanted to pop the question the following month when we went to Aruba. It happened, I got it in time and she said yes! I'm actually kind of embarrassed in myself for taking this long to write this review. We had our conversation about wedding bands and both agreed we aren't going anywhere else but Tovan and I almost died when I realized I didn't post this review yet. Sorry for the delay Tommy and Denise, we'll be stopping in to look at wedding bands soon. Thank...

I was looking to have some custom work done for a 10 year Anniversary wedding band. After calling around to & visiting some of the various area jewelry stores, Tovan& Co (Tommy and his team) was the one place where I got a good sense of commitment & a genuine feeling of interest.

They were friendly, professional and customer focused. Throughout the process (about 4 or 5 months from initial walk in meeting to discuss what I was going to do / ideas for the ring, to final delivered product), I had a "warm & fuzzy" feeling that's things were going to go well.

They stayed in contact with me, advised when I needed & asked questions as they needed: this was definitely a back and forth process. I am the kind of customer who likes to be kept up-to-date! I get worried and even frustrated when or if I get a sensation that the folks I'm doing business with don't really care or are taking me for granted. But the crew here NEVER gave me any cause for this kind of angst - quite the opposite! For me, customer service will make or break the relationship. In this case, the excellent service definitely made it. :)

When delivered (earlier than agreed upon mind you!), the ring exceeded my expectations! But more importantly, my wife loved it!

This wasn't a cheap endeavor, but I'm a firm believer in that you get what you pay for. When you buy quality, you only cry once. :)

I don't know that I can be more satisfied with the service & product delivered. I cannot recommend Tovan & Co. more highly. I will definitely go back when I'm next doing some shopping for jewlery items.

Note worthy too, is that their store is really pleasant, modern, clean, and they have a well rounded selection of goods with service focused staff. Convenient store hours, and plenty of easily accessible parking. Should you be looking for something more off the shelf, rather than a custom made piece (like I did), I'd expect that you'll still get a "Custom made" service experience.

Thanks...

My experience at Tovon was amazing! I had the privilege to sit down with Tommy with some images and ideas for a custom engagement ring. He took his time to explain in detail the design process and what to look for when choosing that perfect diamond to complete my one-of-a-kind work of art. During the design process he was able to create a 3-dimensional rendering in his computer software of the ring which allowed us to refine the design and ensure we were both on the same page about the details. His vast design knowledge and attention to detail was extremely impressive. Upon arriving at the store for pickup I was absolutely blown away with the finished product and it far and beyond exceeded my expectation as it was stunningly beautiful to say the least. This was confirmed by the look on my fiancés face and the numerous complements she has received so far. Denise and Denise were so extremely helpful during the purchasing process taking time to further educate me on diamonds of which they were tremendously knowledgeable and lending all the caring support I could possibly ever ask for during the entire process. They are truly two of the sweetest and kindest people I have had the pleasure to meet and I cannot begin to thank them enough. I will be without a doubt back to purchase our wedding bands and look forward to working with this truly incredible staff for years to come! Please do yourself a favor and see Tovon for your jewelry needs! Thanks...