Spa Catawba — Local services in Danbury Township

We just visited this weekend for two massages.

Upon booking our appointment on the phone with Katie, she mentioned that if we came 30 minutes before our appointment, we would get a complimentary mimosa. I even repeated and asked her to make sure when we were on the phone. I remember laughing and saying well we will be there well before to get our complimentary mimosa! 🤣 We arrived for our appointment, she checked us in and inquired if we wanted a mimosa. Of course, we said yes, because we assumed they were included because that is what she said on the phone. After our appointment, we came home, my dad inquired about the bill because it didn’t seem right(he picked it up for my birthday). So we call and Katie answered the phone. She was going through our services, tip & also proceeded to say that she charged us for our mimosas. We told her that she said they were complimentary when we booked, mentioned NOTHING about “purchasing” a cocktail when we arrived, and she continued to be rude and defensive on the phone saying “she NEVER said that”, the spa used to do that but now they don’t, and she’s worked there for a month.

I am giving 4 stars because the spa is beautiful, the services were great, the bathrooms and facility is super clean, and I would totally go back. I am just annoyed about the lack of customer service, when she clearly made a mistake. It wasn’t about the cost of mimosa, I would have gladly paid, but maybe moving forward, you should offer a menu of pricing options for cocktails if a spa patron would like one(and if you actually charge for them. Another friend who goes there said they were complimentary as well).

On the other hand, thanks to Tracy & Dan for great massages! We feel great,...

Overall, it's a very pretty facility. I struggle to call this a spa though. I think my services have been great, but it's really a cold interaction to go in, have your appointment & leave. I've been to some nice spa's over the years in larger cities. The kind where you wear your robe from start to finish, lounge in a plush chase lounge beside your friends, sipping fruity water with a warm towel or cucumbers over your eyes while surrounded by soft ambient lighting and gentle music. The services compare, but the facility does not. Yes, the facility is beautiful, new & clean. However; the "relaxing" room is really just a pretty waiting room. They charge like a larger, fancy spa, but I think they missed the mark on the "extras" that larger spas offer. For example; after a salt float I went into the locker room to find no cotton swabs, no shampoo, conditioner, soap, body spray, hair dryer, etc... usually you'll find amazing products to sample and then purchase afterwards. As mentioned earlier, the "relaxing" / waiting room is pretty but basic. You really don't spend much time there except for a quick glass of water. You should WANT to stay there after your treatment and continue to relax. That's not the case. Overall, I'd go back for the specific service booked, knowing I won't get any "extras" as one would hope with an upscale "spa".

P.S. - consider sending a digital survey out to your guests after their experience, so you can hear suggestions...

I booked an aromatherapy massage with Amanda to help my sore muscles. The area pretty desperately needed a really nice spa, so I was really excited to give them a try. It’s a smaller facility but I was really pleased by the cleanliness, apparent high sanitization, and friendly greeting. The area to fill out my paperwork was beautifully appointed and, despite the size, felt very relaxing and spa like. I had a very comprehensive talk with Amanda about my needs and expectations for the visit and she also let me smell the Doterra oil she wanted to use. The massage itself was amazing! She checked in consistently about the pressure but also really got in to my tight muscles and released all of the tension. I felt very loose, relaxed and SO much better afterwards! I would highly recommend Spa Catawba and Amanda! Very reasonably priced, great service and...