The Spa at Caesars Virginia — Local services in Danville

Hate for the first review they get to be a 1 star, but i had a very disappointing experience. We frequent Cesars casinos often, so i decided to get my wife a surprise massage and pedicure for Valentine's day, scheduled for our next trip to Danville next week. They specify you has to input the guests name (not the party reserving it) and contact information, so i did. Under notes i explained this is a gift and please do NOT contact the guest before Friday/Valentine's Day. Somehow their website defaulted to the next available appointment (it was scheduled for a week later). They open at 10am, so i knew I had to call first thing to address it, but at 9:45 this morning they call my wife and confirm the reservation. I call them and ask why/how this happened and was met with absolute indifference. All she tells me is "I guess no one saw your note." Her demeanor was that she did not care and couldn't understand what my problem was in the first place. I did not even get an apology. Mistakes happen, but a simple apology should have been in...

This was my first time at the spa, and I thoroughly enjoyed my experience. The facility is squeaky clean and modern. There was every amenity one could ask for, including a steam room, sauna, showers, lockers, and products in the bathroom to freshen up. Arlene was such an attentive spa attendant making sure I had everything I needed. Allison made sure to ask if there were any areas I did not want as part of my massage, like my scalp or feet, and she checked in with me during my massage to make sure the pressure was good. The next time my husband wants to come back to the casino, I'll definitely book another spa...

I have been having massages for 25 years at various spas. I booked a 80 minute massage today with Ricky, and it was the BEST massage I’ve ever had.

He was so nice, and took time to ask me what areas I wanted to focus on, and made me feel very comfortable. His massage was professional, and pressure absolutely perfect. He identified exactly where my areas of tension are , and worked my muscles until I could feel a difference.

We are from Greensboro, and I will absolutely be booking a massage with Ricky every time my husband comes to gamble. I...