500 Block Food Hall — Restaurant in Danville

Hello All, Allow me to inform you of this establishments willful deceit to Caesars Players Guests. I and 3 other family members met at the casino for a fun-filled night of gambling. After the first round, we decided to try the Burger Joint, since it's typically closed whenever we go. My 3 family members order, use their Caesars Rewards and are now waiting for their order. I place my order, give my rewards card and the cashier says, "Sorry, it's not accepting, do you want to try a different amount?". I knew I had at least 2500+ points, pull out my phone to verify and then the cashier stated, "No, we are a 2 for 1 here or a 1 to 2".... I interrupt her and stated, so you are trying to charge me double points, which means you are charging me double! She repeated, " no, like, it's a little more than the actual amount but like $5"... I stopped her again and explained that even if that were the case I had more than enough points to pay for the meal, $18.93. I've been canceled the order and told her to keep the food because of the dishonesty. I then went to the table and explained the situation to my family members. They checked their balances and yes indeed were charged double the amount! The cashier comes to the table and still is denying that it is double. Another family member asked for a member of management or management staff of the entire Caesar's entertainment complex. We wait, the orders are canceled but she says you could pay in cash or credit card and the points would be returned to the players card. My family members decided to do that. But, how was the total $90 when there were clearly three orders at approximately $20 per order. We still haven't figured that out even on a receipt. I have explicitly asked for members of management to call me today to discuss the fact that there are no warnings, no signage and willful ignorance of the staff by not informing people of this double charging. I was explained by security that because it is not "owned" buy Caesars, Caesars does not typically get involved with issues at this restaurant area. Let me be clear, the 500 Block cannot "own" an interior of another physical building, they can Lease the area, but not own! Let me tell you something Caesars, you own the building that they hold the lease of an area, inside of your building! It is your responsibility to your customers to ensure that any additional charges inside of this area are posted and informed before using a rewards card! Nonetheless, no one has bothered to call me or even try to reach out today, Friday 3/28. As to the food, it is not worth the price, it is more like a McDonald's double quarter pounder with great value deal chips on a brioche bun with less appetizing fries! I was also referred to the Caesar's rewards marketing Manager inside of the casino. She stated she would, indeed, past the issue along and have someone in upper management call me today. Nothing from them either! Needless to say, after all of the explaining, talking and debating; I left afterwards. Once you change the whole mood in such a manner, it takes the fun out of...

The food is terrible I don't mind paying high prices if the food is decent but how can u go wrong with a cheeseburger. But I guess u can 1st the burger patty was so thin and flat with cheap cheese that don't melt also my burger was cooked hard if it is already thin so I would think it can't be cooked long . And the burger...