ColorTyme Rent-To-Own — Local services in Danville

Had to be the worst experience I've had with any store. My wife Jennifer went into contract for a dryer and washer. All seemed well when they had the employees come to deliver the washer and dryer. When the men began working on removing the old dryer and washer, they never shut off the power to the washroom. This led to the worker almost blowing himself up from working on a live line. 220 volts mind you. After they blew the fuse with no way to replace it on a saturday, they leave their unchecked equipment (washer and dryer) at my house. Who knows if this stuff even works? Its not like they checked to make sure, they couldn't. To top this fiasco off, I never received a call from management on monday, not even the owner, apparently no one told their bosses that they destroyed my home, leaving us without power or hot water for our 2 babies or the 4 tenants in the building. An entire three days later my wife gets a phone call from the store manager Shana, but not about the blown fuse,... only about the bad review my wife gave. After some heated arguments, mainly the store manager trying to push responsibility off as to not get in trouble or have to repair the mistake made, she had the owner of the store contact my wife, to inform her that they will in no way help us with the damaged that they caused to my home. Even his reasoning couldn't have been more sorry.

If your policy says the washer and dryer are to be removed before you and your employees come to work, why did they still remove them? If your men are indeed educated on installations of appliances, why didn't they shut off the fuse to the wash room?

Avoid this business and its shady business practices. If enough bad reviews keep hitting them, they will have to close their doors allowing for a better ran business to...

I went in looking for a refrigerator and stove and left with a Fridge and Chair. Although they didn't have a stove my wife and I were looking for, they offered to call us if one came in. The whole crew was friendly, helpful, and I also happened to over hear a conversation they had with a customer that came in to pay while we were browsing and I'm confident that Colortyme is willing to work with you on payments. The delivery was fast and the movers was professional and efficient. I'm a new customer but, I'm sure my wife and I will have a good experience with...

Great customer service!!! Thank you Chris and Flash. I met Chris in store and he was very helpful. I met Flash when he delivered our items and he has a great personality! Also the female manager who was in the store the day i made my purchased was very polite and helpful. I have been a previous customer of colortyme but i hadn't purchase any items in a couple of years. Was looking for new furniture and decided to come back to my old colortyme family. I was not disappointed 🙂. Thank you...