Walgreens — Local services in Danville

They are simply understaffed and in too small a facility for the apparent volume of pharmacy orders; but that doesn’t excuse what I experienced today. I called to refill an Rx. Was put on hold with “2 callers ahead of me” for 27 min , still with 2 callers ahead of me. I hung up and tried again at 1 pm today (12/2) and was put on hold with “1 caller” ahead of me. After 10 minutes, skeptical and slightly jaded, I sarcastically commented to my s.o. that I could likely drive to the pharmacy before getting a person on the phone, ha ha, joke’s on me! I got in the Camry and arrived at the pharmacy, went inside to find a line of 7 people (not the 1st time for long lines) who all appeared mighty frustrated. All the while the voice response continued to let me know I had 1 caller ahead of me and how sorry everyone is that I am having to wait but they’ll be with me shortly. The nice young man usually at the cash register is somewhat slow and very methodical when dealing with a customer. I’ve found that as the line of customers increases in size, he becomes increasingly slower and methodical. I turned around and walked out and drove home. Getting out of the car, the voice response informed me that it was time for the staff lunch break Now I can’t object-these people are overworked. The voice response informed me that I could hang up and call back when the pharmacy reopens or hold on the line to keep my place until the staff returns from their break. With a half hour invested (over and above the 27 minutes from earlier today) I just bided my time on speaker phone. The warnings of 20 minutes to reopen, now 15 minutes and 10 etc. let me know that the moment of truth was nigh and with nearly 60 minutes on hold, upon reopening, I was informed that the staff was now “helping other customers and they’d be with me shortly.” Not 1 caller ahead anymore but a new voice response that they’re helping other customers. Nearly an hour now and thoroughly jaded I held on just to spite them. After several more “the staff is helping other customers and we’ll be with you shortly” responses, the phone system abruptly hung up. Now, lengthy review or not, I’m not feeling so well and I still need to refill my Rx, but I don’t have it in me to go back to what will doubtless be a long slow moving line. I’ve done that at this pharmacy before. I’m going to move my prescriptions to a not Walgreens pharmacy. And my sincere apologies (to anyone bored enough to actually read this silly but truthful rant) for being too tired to proof...

This Is By Far The Best Walgreen's Anywhere. The Pharmacy Staff Are Great And Really Try To Help Over The Hurdles The Insurance Companies So Often Present With Their New Policies Every Year. Of Course Some Mistakes Are Made Sometimes But Patience Is The Game, They Will Somehow Resolve Your Problems.The Main Persian Pharmacist Is The Best Here !!! She Is Very Nice And Very Understanding (Behnaz Aghighi) ...Deanna Is Very Nice Also And Works Wonders With The Insurance Part. All In All A Very Delightful Staff.David Is A Very Nice Person Also And Also Very Patient. The Store Managers Are Also Incredible ...Anna And (Sorry I forgot The Younger Ones Name) But She Is An Awesome Assistant Manger. BEST WALGREENS I HAVE EVER DEALT WITH..... CORPORATE GOT IT RIGHT WITH THIS LOCATION. THIS SHOULD BE THEIR MODEL LOCATION TO TEACH ALL THE REST WHAT WALGREENS IS REALLY ABOUT. LOVE THIS...

This has to be the worst customer service I have EVER received from a pharmacy. First of all, the pharmacist, Behnaz Aghighi, violated my privacy when she called my dad’s WORK cell phone to leave a message for MY prescription when I am well over 18 years old!!! Total violation of privacy

Then, when I called the pharmacy to ask why they wouldn’t fill my prescription they told me they didn’t have a reason, but Behnaz had advised to not fill and I need to go pick up my paper prescription. I informed them too that they called my dad’s work and there was no effort to update my personal information.

My doctor also called them to figure out why they wouldn’t fill the prescription and they told her “they don’t have time to deal with this” and proceeded to hang up.

Not sure who is in charge, but I have never had this problem at...