Love's Flower Shop Florist & Flower Delivery — Local services in Dardanelle

The reason for giving 2 stars is because in the end of my call I still felt as if my situation could have been handled differently. To start off I never write reviews and I don't like putting a bad experience on someone's business. I generally order flowers from Pro flowers if I am not in town to get them myself. However I was informed last minute they couldn't do exactly what I needed. So I started to call around and look for somewhere that could do what I needed in such a short time. I placed my orders in specifics. I wanted roses and lilies because this is a tradition for my mother for all holidays. My wedding was done in these flowers as well. I looked on the internet and asked multiple questions over the phone to triple check that I would be given these specific flowers. No problem. I get a picture from my mother and I see an arrangement that has none of the flowers from their website picture I chose. I call and talk to the designer who first tells me that she did use lilies and I said no there isn't any flowers from the order I placed in the arrangement. At this point I'm upset. I take pride in my work and doing things the right way. I'm more upset that she then tells me that since it valentines day she is allowed to substitute for other flowers. This shouldn't be an acceptable substitution. White roses mean purity and spirituality, this arrangement wasn't just for valentines day. I should have gotten a call. The only explanation I got was they didn't get any white roses in. I'm not calling anyone a liar, however my dad order flowers for my grandmother from Loves and she received white roses today. After spending around 75.00 on one bouquet that shows 9 roses and three lilies I feel like I got filler flowers just because I ordered from them the day of Valentines day. This is a store that is generally busy on Valentines day. The Picture on the right is what I ordered showing 9 roses and the picture on the left is what she got. these flowers were also purple, Not blue, I can understand this...

My boyfriend called yesterday to make a delivery order to surprise me for my 31st birthday today with flowers. The women he spoke with was impatient and rude. He asked for the Blue Island which he was told they did not have, then he asked for the medium dish garden, which they also did not have. Then he asked if they could just do something similar to the blue island and in return he was told they would do something with roses. When someone wants to order their girlfriend ANYTHING but Valentine’s Day roses on their birthday and that’s what they get because the florist doesn’t even make an attempt to meet somewhere in the middle, it is very disappointing. Not to mention my boyfriend is very shy, sweet and kind. There is no rhyme nor reason anyone on the other end of a florist line should be too busy to help someone whose spending $$$ at their shop. Yes, roses are beautiful but when someone is not looking for roses at all, they know what their loved one likes and are only given roses for an option when calling a florist, this seems a bit silly. He also requested that the flowers be delivered this morning and they told him they did not have drivers. So the flowers were delivered at 1:00pm. No big deal but multiple issues trying to make someone’s day!

I did want to update this post and it wouldn’t give me the option to comment so I will here - they did show up to my house with a succulent arrangement more along the lines of his second choice of arrangement due to them not having the first one he chose from their website. I do appreciate the gesture to make it...

We ordered a real flower spray for my father's casket and received silk. Almost a week later and we have yet to receive a call from the owner/manager with an apology or anything! I am already back in St. Louis, MO or else I would go there personally and let them know how disappointed we were.

In response to Love's response: Durability was NEVER discussed in our conversation. We pointed at the silk spray and told her we wanted that one but preferred real over silk. The lady told us they were similar prices, so again we stated we wanted that spray but with REAL flowers. Then, we discussed changing the ribbon. No where in that conversation did I, nor my sister, nor any of your employees talk about silk being more durable or any words remotely close to how well the flowers would hold up. I CLEARLY stated twice that I wanted real not silk. Also, as far as a second party being involved, you literally have a side door that connects to the funeral home (second party). If you really wanted to reach out to us, all you had to do was walk next door and ask them to call us! You darn sure went there to get your money from us didn't you? Try again with your fake apologies and sympathy! Btw, I'm a disabled Veteran and ex VA employee with honor and integrity. You might want to keep a closer eye on your bold-faced...