Ashley Store — Local services in Davie

We had a terrible, frustrating experience with Ashley and would never attempt to do business with this company and especially this location in Davie again. We purchased a new home in central Florida and were looking to buy all new furniture. Our realtor provided us a City Furniture $250 card to use. We walked all through City Furniture and didn't see anything we liked. We found out that Ashley and City were partners or co-owned or whatever so that $250 card would work for Ashley. We scanned the QR code, it asks you to enter in your name and email and in fine print you agree to being spammed for the rest of your life by this promotional card. We were told that there would be an approval and that we would be contacted by a sales associate (within two days). We went to Ashley and we found a sofa bed and we looked to have the credit applied to that order. We were told by the Ashley rep to pay at least the taxes to keep the order processing, we did that, we then went to City and paid the entire balance minus the $250 and then we got a notice that our order was cancelled 2 days before delivery. City is pointing at Ashley to blame them, Ashley is pointing to City AND Ashley is pointing at us. We had the rudest encounter with the manager at Ashley just in the last hour. He is asking why we would give the card to City (because they took it) - he needs to see the card, we explained and demonstrated the process to get the $250 approved. We told him who at City had taken the card, the manager at Ashley was a complete, unprofessional jerk. He told me the City guy would be back in the office tomorrow 12:30 and maybe he knows where he put the card. Anyways - enough with the soap opera we demanded a refund, the manager eventually refunded our paid balance and then turned his back on us. No apology for the terrible treatment, no acknowledgement that the process is flawed. Beware, do not try to do anything with a $250 "gift card" at Ashley OR at City it is nothing but a mess and I suggest Ashley review their staff, their process with City, their customer service, and I hope they learn how to provide customer service. We got our refund so I gave them the second star for that or else this would have been a passionate 1...

We purchased a bedroom set and power recliners back in June of this year. The store is well maintained and there are many choices. However, I recommend that you make your final purchases online, from their website. Their sales reps just want to make a quick sale and when you have any issues (after purchase) they want to pass you off to another sales person. Additionally, we had several delivery issues where they delivered a product that was damaged and it took 3 additional attempts, after I had to send emails with proof of the damages. Not to mention they damaged our custom blinds and we had to pay for them to be fixed. When I reached out (via phone) about this, they offered to send someone out(from Ashley) to fix it, I refused. During one of the deliveries, I attempted to tell the delivery person that the item was damaged and I was refusing delivery, they DID NOT take the item back and just left without a word, so I had to call customer service to resolve. Most of their delivery personnel are rude. It was only the last and successful delivery (after 3 previously failed attempts) where the delivery person apologized for our troubles even though that weight did not belong to him. One particular sales person is not very well trained on how to use the tablet to place orders nor on how to include promotional sales in the final invoice. I am now having to contact the promotional company myself because the sales person did not identify our purchases, with the proper promotional code, even though we are entitled to the promotion. All she said was, "just grab the paper with the information and call them", that was incorrect information. We will not be returning to this Ashley Furniture location as our experience ended up leaving us quite sour to this Ashley...

I’m not the type to leave bad reviews, but I had one of the worst experiences making a large purchase at the City Furniture Davie location. What began as shopping for a mattress and pillows turned into hidden fees, misleading sales tactics, back-orders, and credit activity I did not authorize or approve.

I was told about a 36-month interest-free financing promotion, which convinced me to open the City Furniture credit card. After purchasing the mattress and pillows, I later discovered extra services (a 3-year in-home service plan) and fees were added to my invoice without my consent. When I added furniture the next day, I was told applying the discount they’d promised would cancel my 36-month financing—something never disclosed up front.

When the added fees pushed my balance over my limit, the salesperson suggested calling Synchrony. My credit was then pulled again for a limit increase (they did not disclose this would trigger another soft inquiry), even after I made it clear I’m in the home-buying process. Later, I learned they’d requested yet another increase without telling me—resulting in a third soft pull.

On top of that, major items (the chest and then the headboard) turned out to be back-ordered for months—information not shared during the sale. Invoices kept being recreated, charges changed, and I felt pressured to keep the sale rather than have the issues fixed. When I finally canceled, I was met with comments about tariffs and losing my financing promotion.

At this point, I have no furniture, my credit has multiple inquiries I didn’t authorize, and I’m extremely disappointed. Buyers beware: double-check every invoice, every fee, and any credit-related action before you sign. invoice and be cautious of hidden fees and tactics...