The Computer Hub — Local services in Dearborn Heights

I called around twenty places in the Wayne County area, I checked out over one hundred total reviews, looked over a dozen websites, this was all about finding the best place to repair my computer.

After speaking to these guys the first few times, I was very skeptical regarding price. It seemed to be much higher than other businesses quoted me, but it also seemed to be better reviewed, and of course more professional.

I dropped my computer off and waited awhile for a call back, I actually called twice to check the status of my repair. After they analyzed the computer, they said they needed to do further test to determine the actual issue on the computer which in return would cost around $35 more. This was at first troublesome for me as the issue seemed to be relatively small, as the pins to the CPU was bent, but again I was fine with it as I just wanted to solve the issues so I could be on my way.

After they analyzed the computer, and determined all the issues, they called and told me everything that was wrong. They informed me that trying to rebend the pins could be an issue, and it may be best to get a new one, this was again troubling for me as now I would have to fork over more money for a new CPU, but again I agreed, well after discussing what we could do, the man I was speaking too recommended buying a new computer. Now I was a Sales Manager for a sales firm for over a year, and figured they was up selling me, so far my experience was negative, but the professionalism from this company compelled me to listen and stick with them, and I overall agreed for the new computer.

After more discussion, they showed me a computer I could upgrade too which was much better than my old computer, which even though my old computer was perfectly fine before it broke, I decided it would be nice and after much consideration decided to go with it.

Now this story seems a bit dim as I ended up with a new computer which cost significantly more than I thought I was going to pay repairing my old one. However, again I feel like I personally received a fair price for the computer I just bought, I received excellent customer service, and it was quick and easy once the ball started moving. The only complaint I have is that I allowed them to keep my old computer so I wouldn't have to pay for the work to put in my old hard drive into the new computer. Personally, I felt like my computer was worth much more in parts than I received out of it, and my graphics card was well worth the amount of work they would've charged me. However again, even though that was an issue for me, I still feel happy walking out with an amazing newer computer that fits and exceeds the standards I had preset from my old computer. I wish they would've had better deals and promotions considering they are a small business with less recognition when compared to GeekSquad, but overall I cannot say I was left unsatisfied.

Thus, my overall thoughts about this place is that I would highly recommend it if you are considering buying a newer computer, even though my thoughts may change once I play with this new computer for the first time, and if they do I will edit this review to reflect my new thoughts, but they seem to have extremely fair prices for computers and even laptops, and I would definitely recommend buying a new computer or laptop from them compared to Best Buy. However, the repair aspect of this business seems a bit pricey compared to other local repair shops, and I am disappointed that they could not repair the CPU pins which seems relatively reasonable to expect. At the end of the day though, I am happy, and overall would highly recommend this...

I had my first gaming PC built here, the staff was knowledgeable and pointed me in the direction of things that would help me get the most out of my PC, and the price compared favorably to what it would be if I had purchased the parts myself and attempted to build it. They took their time and made sure that everything was done professionally and correctly not just to get the maximum performance out of my PC but also make sure it will last for as long as possible. I had a list of parts that I wanted, and was kept in the know about everything that was going on, from a power supply that was not going to be available that they knew of a comparable one that could be obtained quickly, to adding RGB lighting and hooking up a controller for it so I could have a visually appealing rig. This build was pretty much right on the edge of my knowledge as far as whether I could do it myself, but any and all issues they had they both made me aware of, and handled them in a fast and professional matter. Bottom line if you're serious about getting your PC built right, these are the guys you wanna go to, will recommend this company for ANYONE that is truly interested in a...

During time of pandemic I ordered a high end gaming pc from CLX Gaming. To make this short my pc kept crashing on various games. I needed this problem fixed and after looking online the reviews for First Class was my choice. I was nervous at first cause I was handing over $3800.00 dollar pc to a tech that I didn't really know except just by the reviews. Tech ( forgot his name sorry but guy with beard ) was very thorough in finding problem. He recommended to put the hardware I have in a much better air flow case with better fans and mount radiator at top. I was hesitant at first on his pick of case but I have to say I'm totally and completely satisfied with all his picks he selected. This pc is now amazing and I'm throwing everything at it with NO issues at all. You will not regret taking your problems to these folks. Thank you for a Awesome rebuild, repair or whatever you want to call it. I no longer have to search for a honest and thorough tech for my pc needs or a future build since I actually found someone who really cares....