Jan Door — Local services in Dearborn

Be careful with this company. They installed a new motor for my garage and I started to have issues with my garage door. I assumed it was from the motor itself so I called the company to fix it since they claimed there was a warranty. An employee came and seemed to fix the issue but did not communicate what may have caused it. After a few days the issue came back and it gradually got worse. I called the company again and they sent a technician. The employee was provided with the garage opener and they proceeded to look Into the issue.

I did not hear from the employee until they were preparing to leave. I was finally informed that the issue was not caused from the warranty and it was an issue with the garage door itself. I was also informed that there will be a charge of $150 because they came. The employee also informed me that he lubed my garage door and partially fixed the issue which is also why they charged me $150. However, I asked why he would have not communicated with me before he worked on the door to at least see if I wanted said service he became irritated. I just did not want to argue and paid. Keep in mind the issue was still there nothing was fixed.

I spoke to someone on the phone who informed me they will call me the next day. The next day I did not get a call from them until the day after. I spoke to the manager who informed me that I was never charged for the warranty it was for the service provided to the door. I clearly informed them that the employee did not communicate with me before providing said service and took it upon himself to do said fixes. Either way the best they can do was give me half of what I paid back even after explaining. Clearly this company does not care about long term customers and only care about their pockets whether it be an employee error or not.

I don't care about the money it's just the principal of their actions and how it was handled. No longer will I do any service with this company or even refer them. Call at...

So, I went to Jan Door on Warren Ave. yesterday at 4:10pm after a very busy work day. They advertise that they close at 4:30pm so I knew I didn't have much time to look around. Well...when I got there, I was met by a very rude man who didn't want to show me the showroom. He looked at the clock and said it's the end of the day & I said yes I know, my contractor sent me to look at your doors. The man said I don't know why he sent to us. I was taken aback he then said you could have just looked online. It's not the same I said want to see them in person & you have a showroom, isn't that for showing customers? I need 2 exterior doors & 2 storm doors & a garage door. He said well not when it's the end of the day. As he walked me to the showroom he proceeded to say we no longer carry any of these doors. I wondered, why are they still on display? Wow, we all have long days, bad days but the lack of customer service at this place is off the charts. I could tell from the moment I walked in that I wasn't welcome. I know you are tired and ready to go home, so am I but do your job! I understand I showed up at the end of the day but it's a week/work day & you close early at 4:30 be polite and understanding, and let me look around for 15mins & then remind me that the showroom is closing. Treating customers like trash isn't the right way to do business! I will never purchase a single thing...

Jan Door

Eek! Methinks not.

I contacted Jan Door because when previously used the technician was polite and professional. Something has now changed. Although I called as early as 9AM; I was scheduled (by Jan Door) for an appointment between 12 PM - 4PM. Hence, I waited all day. After 4 PM I received a call (I guess it was the technician) advising, "ah, we won't be able to make it there today". No apology, no reason, just, "we can't make it today", AFTER the appointment time! He further said, "I could schedule you for tomorrow though, how bout early?"

Note to Jan Door:

You're not the only garage business in town....

I won't call again. You're rolling now - got any more to add? I give zero stars...

UPDATE: After reading the response from the owner of Jan Door (to my review), I was compelled to call. I spoke briefly to Scott, who apologized to me for the manner in which the service call (or lack thereof) was handled. This spoke volumes to me. A business is only as good as its customer service. Word of mouth travels fast. When a good job is done, it should be mentioned, as well as when one misses the mark and needs to improve. We all miss the mark sometimes. True character is shown when we admit we make mistakes, but will continue to try and do better. Thank you Scott for your candor and willingness to do better. For this, I give you...