Walgreens — Local services in DeBary

My husband filled a prescription on 10/11/18 and was not working well. He called his pcp for a diffrent prescription on 10/25/2018. We picked up new prescription. In December Walgreens text that his prescription is ready for refill . I go pick it up In December. It was the wrong medicine. They had refill the first prescription from 10/11/2018. We didnt realize it was wrong prescription because he doesnt take it everyday. I still had new bottle from wrong prescription not used and did not look at it. Today I get a text again refill ready. I get there young man states we do not have a refill. I told him you guys text me a prescription is ready its the same phone number look. Now this is twice in December and January that I get a text that medicine is ready I get there and its not I have proof on my phone. He said come back in 20 minutes. I decided to pick it up because its good to be ahead of your refills. I get home and look at the name of December prescription and realized wrong prescription filled twice.I called store you guys refilled wrong prescription twice.The names were similar I called them right away to inform them of mistake. I stated I will bring back the bottle with bag still stapled they said no cannot give me ten dollar refund. I stated its 10 dollar copay for other prescriptiom can you exchange you made mistake. She would not admit they made mistake. It's my fault I didn't check prescription. I will never go there again. Luckily I caught mistake they didnt . I wonder how many other prescriptions...

I don't know what it is about this pharmacy at this location but, the customer service could use some work. The pharmacy is so impersonal. After 3 years of going to this Walgreens you would think they would know me on a first name basis. I used a Walgreens in Philadelphia and after my first visit the lady that worked the checkout and drop off knew my name after the very first time she waited on me and I guess that's why I stuck with Walgreens. It's sad that I can't say the same for this store. My other complaint is they are very slow at filling prescriptions. Again, the longest I ever had to wait for a prescription to be filled at another Walgreens...

For whatever reason(s) Walgreens in Debary on Highbanks now takes a day and sometimes more to. get your prescriptions. My wife saw the doctor on a Fri. morning (9:45) and her prescription wasn't ready until Saturday. I saw the doctor on a Tue. at 1pm and again my prescription is still not ready at 10am the next day. Very poor customer service all of a sudden. My advice to those of you who are thinking of using Walgreens in Debary is bring the handwritten copy of your presctiption to the pharmacy THAT DAY if you want your...