Flora Gems — Local services in Decatur

The owner, John, is very pushy. The experience was like dealing with a used car dealer. I did not feel comfortable while I was there. He mainly focused on my girlfriend picking out the ring instead of involving both of us equally in the process. After we left, John proceeds to create a group text chat and sends a barrage of texts to both of our phones, which made my girlfriend and me feel extremely pressured. We ended up shopping around and found a jeweler we really liked and decided to go with. The same day, I told John we were not interested in purchasing a ring from him. He acknowledged the text and then a few days later continues to text us both (and added another employee to the text chat) about the ring that he showed us. I had to remind them that I had told John that we were not interested and that he also was aware of this. We ended up blocking their numbers because it was becoming too much. Then, a week later, he finds my girlfriend on Facebook John tries to add her on messenger to talk to her. This is creepy and basically stalking at this point. I ended up calling John on his cell phone and he denied ever trying to add my girlfriend on Facebook for messenger. I do not appreciate being lied to or anything that John and his awful company has done. I hope to never hear from any of them ever again. I will never do any business with them. Stay away...

John Flora at Flora Gems is the epitome of exceptional service and genuine care. From the moment we connected, it was clear that John is passionate about what he does and takes immense pride in providing an outstanding experience. His knowledge of fine timepieces is unparalleled, but what truly sets him apart is his warm and approachable demeanor.

John has a remarkable ability to make every interaction feel personal and meaningful. He doesn’t just listen—he truly takes the time to understand your story, your needs, and your preferences. Whether it’s sharing his expertise or offering thoughtful recommendations, he does it all with sincerity and professionalism that is hard to find.

What makes John unique is his commitment to building relationships. He makes you feel like more than just a customer; he makes you feel like part of the Flora Gems family. His attention to detail, patience, and genuine enthusiasm turn what could be a simple transaction into a truly memorable experience.

I cannot recommend John Flora highly enough. If you’re looking for someone who combines expertise, authenticity, and an unwavering dedication to customer satisfaction, John is the one to see. Thank you, John, for making my experience so special—you’re truly...

My fiance and I went in to look at engagement rings (yes he had asked but was letting me take my time to choose my own ring- smart man, which I why I am marrying him).... we both spotted one we loved. After having it sized (the SAME day!!) we picked it up and went home... later we noticed a black speck in the diamond, I was crushed... when I showed it to my friends at work...they all noticed the speck (I did not point it out)... once again I was devastated.... my fiance called Mark back Monday morning...he assured him they would make it right. I was nervous... they had sized the ring after all... we had somehow missed this spot..we would not have bought the ring had we noticed... I was scared... I called Tuesday, Mark was out, but Jenny assured me they would make it all right..just come back in. I must admit...I am still nervous... but when I arrive back at the store almost a full week later (due to my work travel) ...they have new loose diamonds for me to look at...YES they are replacing the diamond...I was stunned and ELATED.... Flora Gems won me over that day... they made me feel like a queen. Their customer service is beyond any other store hands down!! Thank you Thank...