Rural King — Local services in Decatur

I loved shopping here until a series of unconnected issues took place. First they took away the veterans discount and switched to a lame and false show of support. They are now selling 5 gal buckets and giving the proceeds to a selected vets group. Thanks for showing your true colors and removing a large demographic of your shoppers. They are not anti vet they just don't see enough value in the action of showing their thanks to every vet but its ok. Secondly more and more of their employees just don't try or don't know how when it comes to customer service. It is very evident that the store is there to sell stuff but not provide service. Dont get me wrong the high dollar areas have focused service. Departments like guns, and powered lawn equipment get a tone of attention form managment with what seems to be well trained employees but the rest...

I asked a lady manager more than one time to let me know when they got hot wheels in at the store. I buy my kids unopened sealed cases for Christmas. The woman gave me here word she would call me because she told me to leave my name and number with her. They are very poor with customer device. Because I told them I would purchase 4 cases or all they had when they came in. Today November 29,2018 my brother was in the store. They now have them and I got no call so when I did call I got told oh well we pit them all out and are not getting anymore!! And got hung up on by a MALE MANAGER!! SO THEY OBVIOUSLY DIDN'T CARE THAT I WAS DOING THIS FOR MY CHILDREN. THEY DON'T CARE ABOUT CUSTOMERS JUST MAKING MONEY. I WILL POSTING THIS REVIEW ON ALL SOCIAL MEDIA SITES. RURAL KING IN MT. ZION, ILLINOIS HAS POOR PEOPLE SKILLS AND HAS NO CZRE FOR...

I bought a tiller a couple weeks ago. There was no one available to help me lift it, put it together, even to help pick out the most appropriate one for me. When I got it home and together, gas leaked straight through. There was a slit in the gas line. I called rural king and reported this to them. Of course they wanted me to bring it back but I was not in a position to lift it into the back of the truck by myself. However, I was very disappointed when they told me that I would be expected to pay for labor to fix this brand new piece of equipment at their store. This was a $380 purchase. My brother was able to fashion a new fuel line for me so I can use the tiller now, but I will not soon be returning to Mt zion Rural king though I have usually liked their store prior to the past...